Assistant Manager - Payments

Assistant Manager - Payments
Chase Bank is looking to fill the position of an Assistant Manager - Payments.

Knowledge; Skills and Experience required for this Role
Knowledge and Experience Required

• Computer Literacy
  
• Relevant years experience in a Funds Transfer environment.
  
• An in depth knowledge of Outgoing and incoming TTs processing.
  
• Good knowledge on FlexcubeAn in depth knowledge of SWIFT and various messages.

• An in depth knowledge of Nostro Accounts
  
• A thorough understanding of operational risk (fraud, credit risk and errors) and to ensure that stipulated checks and procedural controls are built into processing and systems.
  
• A basic knowledge of all payments products.
  
• An in depth knowledge of the rules and regulations governing Foreign Trade and Exchange products from both an internal and international perspective.
  
• In depth knowledge of STP.
  
• Knowledge of basic banking accounting.
  
• A thorough knowledge of the Money Laundering Act.
  

Competencies required for this Role
Interpersonal Competencies

• Clear written and verbal communication skills are required to explain and interpret data and business information.
  

• To understand and acknowledge views of others.
  
• Receptive to feedback and ideas.
  
• Confirms others' intentions and meaning by reflecting and interpreting what is being communicated
  

Core Personal Competencies

• Work Pressure/Stress: Remains organized and applies sound judgement, and keeps developing relationships when under pressure. Ability to work under pressure.
  
• Attention to Details: Maintains attention to detail across the whole scope of work, and selectively focuses energy on most relevant and impactful issues. Strives for high degree of accuracy in the most important issues.
  
• Problem Solving: Highly analytical. Transforms strategy into action. Evaluates broad ranging issues and selects optimum path to achieve longer term business objectives.
  
• Follow Through: Ensures that objectives are being met to the required standards, on time, and continues to monitor and ensure effectiveness.
  
• Technical Competence: Demonstrates the willingness and capacity to acquire the necessary level of technical competence for the job.
  
• Customer orientation: Defines for the team what relationship is appropriate with other business units. Drives business effectiveness with a balance between external customer relations and the bank's need for risk management in mind.
  
• Positiveness and Energy: Achieves results through enthusiasm, energy and personal commitment. Always matches self against required standards of performance. Maintains effectiveness over extended periods of time.
  

Problem Solving

• The ability to identify and understand the business needs, strategies and then to support the implementation of these in terms of requirements.
  
• Problem solving will generally follow precedent, but the incumbent is required to recommend changes to established policy when considered necessary and challenge the status quo to influence the shaping of improvements to business performance.
  
• Resolve customer, foreign bank and Nostro queries ensuring that the sections image and in general, the bank's image and reputation in the market place remains high.
  
• Construct solutions and create new methods within the context of the product when dealing with customer queries and complaints
  

Job Specification
Job Purpose: Optimise, Improvement and champion efficient payment solutions by consulting, facilitating, optimising and monitoring of strategic initiatives and processes with the purpose of providing Excellent service to Branches and Business Units while ensuring the following:

• - Losses are kept to a minimum.
  
• - Routine directives are followed across products under own and the Operations Managers control
  

Effective management and development of staff.
Management and Development of Staff

• Minimise risk to the bank by maintaining organised and consistent workflows in line with turnaround, cut-off times, deadlines; value dated payments as well as the action of all foreign exchange/ bank trade exception and transaction reports.
  
• Identify potential high risk aspects within processes, procedures.
  
• Influence the implementation of Money Transfers and strategic initiatives and ensure that appropriate action is taken.
  
• Ensure that the performance appraisals of staff are conducted on a quarterly basis.
  

• Management of staff work performance and providing regular feedback to staff in this respect.
  
• Coaching and motivating staff.
  
• Delegating work to staff.
  
• Disciplining staff.
  
• Involvement in the Recruitment process - ensuring that the correct caliber of staff is recruited.
  
• Identifying training needs of staff and conducting career development discussions with them.
  
• Management and monitoring of staff absenteeism and leave records.
  
• Monitoring of staff time management (usage regarding personal e-mails/ private telephone calls) and ensuring that it does not impact negatively on work performance.
  
• Attending to the house keeping matters of the section.
  
• Effective handling of conflict management.
  
• Conducting regular meetings with staff.
  

Providing Excellent Customer Service

• Adhering to telephone etiquette standards.
  
• Following up on queries and adhering to laid down procedures in this respect.
  
• Attending to queries turnaround times (48 hours).
  
• Meeting deadlines.
  
• Ensuring that work is processed timeously and accurately.
  
• Adhering to customer requests.
  
• Taking ownership of complex, unresolved queries ensuring prompt resolution.
  
• Ensuring that a high standard of communication with the frontlines is maintained.
  
• Liaison with various divisions in the bank.
  
• Marketing and networking with internal and external clients.
  
• Analyzing client's needs in order to better serve them.
  

Preventing Losses by adhering to current procedures and implementing new effective procedures

• Ensuring accurate processing of all transactions.
  
• Good understanding of Flex cube
  
• Ensuring that all payments and receipts are processed on value date.
  
• Ensuring that all due diligent checks have been conducted with regard to compliance.
  
• Ensuring that staff are continually updated on new types of transactions and fan-outs.
  
• Verify and confirm relevant information on applications and source documents received from clients, in terms of the laid down procedures in respect of fraud prevention.
  
• Ensuring reconciliations are up to date
  
• Identify potential high risk aspects within processes, procedures and documentation of transactions.
  
• Ensure that daily/weekly/monthly checks and scrutiny are completed as required
  

Self Development

• Identifying appropriate training needs and courses (Internal/ external) to attend in this respect.
  
• Conducting research and asking questions on unfamiliar aspects in one's job.
  
• Up-Skilling oneself regarding new procedures and knowledge of the payments products and services.

Business Acumen-Monitoring costs within the section

• The successful monitoring of the following within one's section so as to reduce unnecessary costs and thereby increase revenue of the payments section as a whole:
  
• 1. Personal telephone calls,
  
• 2. Stationery costs,
  
• 3. Overtime costs,
  
• 4. Losses
  

Monitoring and tracking of revenue, recoveries

For more details and applications log on to http://www.myjobsinkenya.com/job/100055,1783929,85/Assistant%20Manager%20Payments