Patient Services Coordinator vacancy

Patient Services Coordinator vacancy

Credit Control
Aga Khan University Hospital, Nairobi (AKUH, N) is a private not-for-profit institution that provides tertiary- and secondary-level healthcare services. Established in 1958 and currently a 300 bed facility, the Hospital was upgraded to a tertiary level teaching hospital in order to respond to the health care needs of the people of East Africa.AKUH, N is a premier provider of ambulatory care and quality in-patient services, including critical care. The University Hospital focuses on providing high quality care, and supports postgraduate medical education in all major clinical specialties. Patients treated at the University Hospital benefit from a team-based approach that ensures a high level of quality care.Aga Khan University Hospital, Nairobi invites applications for the position of Patient Services Coordinator
Responsibilities
The incumbent will:

• Enhance a positive atmosphere and corporate image by providing outstanding customer services to patients, clients, the public and AKU staff and ensure inquiries to the department are addressed promptly
  
• Verify and confirm credit services that are applicable to corporate employees as per the account entitlement details
  
• Check and verify patient data in the computer system, bill the correct patient for the right services and collect the right amount of payment for those services
  
• Verify that all benefits for corporate employees are billed as per their SMART CARD entitlements and ensure 100% SMART compliance and ZERO tolerance on cash payment is adhered to
  
• Audit, generate and print all inclusive final bills with no errors
  
• Maintain all round knowledge of cases in the unit by following up daily on outstanding balances for self-paying patients and monitor corporate account limits for credit patients and maintain credit balance at any particular time
  
• Receive, receipt and deposit cash collected from patients per departmental guidelines for security, accountability and audit follow-up
  
• Collect and process NHIF claims
  
• Organize and facilitate patient transfers out of AKUH due to financial grounds in liaison with necessary departments
  

Requirements
Applicants should:

• Posses a Diploma in Business Administration/Public Relations/ Front Office Operations with CPA part II
  
• Have 2 (two) years working experience in a busy Credit Control environment preferably in a Hospital setting
  
• Have excellent customer service and interpersonal skill.
  

Knowledge of financial counseling and proficiency in MS Office packages will be an added advantage

To Apply
Applications together with detailed Curriculum Vitae, names of three referees, telephone contact, e-mail address and copies of certificates and testimonials should be sent to,

The Manager, Recruitment,
Aga Khan University Hospital, Nairobi.
P. O. Box 30270-00100, NAIROBI
or by email to hr.recruitment@aku.edu


Applications by email are preferred. Only short listed candidates will be contacted. Applications should be submitted latest by February 19, 2014.