Front Office Manager vacancy

Front Office Manager vacancy

Job Details
Our Kenyan client is a 5 Star Hotel within the East African region currently looking for a Front Office Manager.
The main responsibilities of the selected candidate will be to :

• Manage day-to-day operations of the front office department which include, front desk, concierge, guest relations, executive club and PABX.
  
• Ensure all staff are properly trained on all systems, standards and procedures to effectively carry out their job functions
  
• Ensure guests receive prompt, professional attention and personal recognition
  
• Ensure total guest satisfaction in accordance with Brand Standards
  
• Regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand and Company
  
• Analyse guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, etc
  
• Achieve budgeted revenues, control labour costs and expenses, and maximize profitability within all areas of the front office
  
• Establish, implement, and maintain training and procedures for PABX to serve as a central communications point during emergency/crisis situations
  
• Promote teamwork and quality service through daily communication and coordination with other departments
  
• Serve as “manager on duty” as required including weekends, nights and public holiday
  

Requirements

• Hold a Bachelor’s degree in Hotel Management/Business Administration
  
• Have a minimum of 3 years experience in Front Office/Guest Service management experience or an equivalent combination of education and experience
  
• Must speak fluent English. Other languages will be considered an asset
  
• Possess excellent communication skills both verbal and written
  
• Have a proven track record in managing, leading and developing a team
  
• Demonstrate ability to interact with guests, employees and third parties
  
• Possess excellent problem solving, reasoning, motivating, organisational and training skills
  
• Be discrete and confidential
  
• Be able to work in a dynamic environment
  
• Be self-motivated, able to work under pressure and adhere to deadlines
  
• Portray a professional image commensurate with the values of the Company
  

Package:Salary + Housing

If you feel you fit the above role,please send your CV online via

http://careers.n-soko.com/jobs/front-office-manager-nairobi-nairobi-area-62000902-d