IT Manager vacancy

IT Manager vacancy

Job description
DDD Africa is seeking an experienced profession to take up this dynamic leadership position, based in Nairobi. As head of IT in a fast-growing ITES company, your primary role is to ensure that the IT infrastructure and services are contributing to the growth, profitability and efficiency of the company. The core tasks range from ensuring the growth, availability and stability of our internet services, to overseeing the development of software tools for internal services and client projects, to planning and executing IT services for client projects. In addition to high technical competence, this role requires strategic thinking, team leadership and project management. Managing a team of about 10 people, you will report to the head of BPO Operations to ensure the smooth operations of the IT department.
Key partner for operational teams

• Works with operational teams to anticipate, plan and implement ICT needs for hardware, storage, internet access and software tools.
  
• Works with operational teams in spirit of continuous improvement to brainstorm and deliver improvements to software tools and data management that result in higher efficiency of production, higher productivity and higher quality of output.
  
• Ensures that the IT department delivers projects on time for internal and external clients, managing staff and consultants as necessary.
  

IT Infrastructure and Networking

• Assists in the planning and implementation of additions, deletions and major modifications to the supporting infrastructure company-wide in DDD - Africa.
  
• Implements network security at the corporate level as established by Head of Operations of DDD - Africa.
  
• Ensures that support for around-the-clock information transfer, storage, and processing is timely, efficient and meets the service levels required.
  
• Recognizes necessary network improvements and makes suggestions to Head of Operations of DDD - Africa.
  
• Lead the IT Infrastructure and operations functions of network engineering, database administration, systems engineering, and administration in addition to providing the technology foundation for the company’s enterprise business systems and applications
  

Software Development

• Should manage the internal software development process and ensure an on-time delivery
  
• Ensure that software is developed and supported to address client intentions and needs, for both and external clients.
  
• Liaise with Sales in terms of any Software Development projects for pricing, overseeing the project and ensure on time delivery.
  

• Proactively introduce new technology solutions for current business problems and keep abreast of new and emerging technologies and their impact on the enterprise architecture
  

Help Desk Administration

• Coordinates the resolution of all help desk activities
  
• List down Preventive/ Correction action plans for all problems
  
• Responsible for all facets of the organizations technology infrastructure, including architecture, capacity planning, administration, operational management, and troubleshooting to ensure the efficient, stable, reliable and secure operations of the organizations technology
  

Asset Management

• Helps decide, in conjunction with corporate leadership, which software and hardware products and other equipment are most suited for use within DDD – Africa’s infrastructure.
  
• Oversees IT-related asset purchases on a company-wide basis.
  
• Manages software licenses on a company-wide basis.
  

Desired Skills and Experience
CAREER PATH CORE COMPETENCIES
Communication

• Serves as key participant in team meetings.
  
• Confronts issues openly and quickly
  
• Effectively communicates relevant IT-related information to superiors and peers in other practices.
  
• Tactfully communicates sensitive information.
  
• Handles difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual.
  

Management

• Ensures that appropriate network managers are monitoring, analyzing and evaluating performance and working on resolution of identified degradation trends and problem areas (Performance Management).
  
• Ensures that support for around-the-clock information transfer, storage, and processing is timely, efficient and meets the service levels required.
  
• Assist with IT staffing and budgeting projections on a company-wide basis.
  

PROFESSIONAL QUALITIES
Leadership

• Challenges others to develop as leaders while clarifying roles and responsibilities.
  
• Pursues excellence in all aspects of business.
  
• Possesses the expert knowledge to identify opportunities for change and the ability to convey the need for change.
  
• Builds expert knowledge in our industry and conveys knowledge to others.
  

Teamwork

• Evokes creative and innovative thinking from team members while helping them to bring their ideas and career plans to fruition.
  
• Helps to determine new, creative ways to employ teams on projects and distribute responsibilities.
  
• Works across practice to share lessons learned and best practices.

QUALIFICATION:
We are looking for a mature professional with at least 5 years successful experience in an IT management role.

• Bachelor's degree in Computer Science, Data Processing, Networking or equivalent.
  
• Extensive and broad based experience in computer operations, networking, telecommunications, information technology management/administration, applications and system development within a substantial Information Technology environment,
  
• Experience in planning and managing large software development projects and managing in-house resources and contracted services.
  
• Knowledge of current enterprise server hardware, operating systems, development tools, security systems, data center and distributed operations.
  
• Knowledge of the Internet and the development of a corporate web site.
  
• Knowledge of computer operations, networking and telecommunications
  
• Knowledge of Information Technology management and administration
  
• Knowledge of server and PC applications including word processing, spread sheets, data base, presentation software, and document control.
  
• Knowledge of IT virtual technologies and other IT “Green” technologies
  

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