Information Communication & Technology (ICT) officer vacancy

 Information Communication & Technology (ICT) officer vacancy

DEPARTMENT: Administration & Finance
REPORTS TO: Head of Finance & Administration
DUTY STATION: Nairobi

JOB SUMMARY
Under the supervision of the Head of Finance & Administration, the Information Communication & Technology (ICT) Officer will be in charge of planning and providing ICT support to TI Kenya staff members and incorporating ICT in programming. The Officer will ensure that the services are delivered in an effective and efficient manner for maximum access to and implementation of technology services and resources within TI-Kenya.



DUTIES AND RESPONSIBILITIES
IT Strategy Development

• Support the development and drafting of TOR’s for TI Kenya ICT Steering Committee
  
• Assist in the development of an ICT Strategy for TI Kenya mapped into its current and/or 2012 to 2017 Strategy & to TI S strategy
  
• Formulate and implement an ICT policy in consultation with F& A Manager
  
• Assist in development of IT action plans pegged to TI Kenya’s current and/or 2012 to 2017 Strategy
  
• Assist in development of an interactive web based platform for TI Kenya’s activity
  

ICT support

• Support the development of TIK Intranet
  
• Develop capacity of TI Kenya to use social and emerging media for advocacy and communications work
  
• Troubleshoot and diagnose system errors and implement solutions or liaise with specialists for problem resolution
  
• Monitor hardware utilization and performance on an oh going basis an identify procurement needs, in consultation with the Procurement Officer
  
• Assist in the development of a back-up system and BCP(business continuity planning)
  
• Schedule and implement quarterly software and hardware maintenance and review of TI Kenya’s IT/IS needs; also to include co-coordinating repairs in response to hardware failures
  
• Implement an approved system security procedures, maintain and update existing network configuration records, provide access to authorized users and conduct periodic tests to confirm compliance
  
• Assist the procurement officer in maintaining the equipment portion of the Fixed Assets Register (in terms of acquisition, maintenance and disposal)
  
• Maintain the LAN that includes network cabling, routers, switches, video conferencing, data and voice communication lines & WAN for the TI Kenya offices in Nairobi, Eldoret and Mombasa
  
• Maintain TI Kenya’s website and enhance security of the WAN & LAN
  
• Assist in maintenance of Digital PABX systems, Fax machines, installs telephone lines and IP Phones
  
• Database development and management
  
• Assist in the Development and maintenance of the TI-Kenya resource centre’s catalogue
  
• Assist in Classification and indexing of all information resources received at the TI-Kenya resource centre
  
• Accessioning of incoming information resources and provision of reprographic services
  
• Ensure ‘e-dissemination’ of ‘Adili’ and any other TI Kenya publication
  

Training, Administration and Analyses

• Ensures users are adequately trained on the optimal use of TI Kenya IT infrastructure
  
• Provides hands on support to staff where needed for designated network problems that have been reported. Ensures timely and regular feedback is provided to staff during the problem resolution cycle and provides interim solutions as needed.
  
• Ensures an up to date documentation of network and telephony equipment maintenance, software upgrades, system configurations and inventory of all networking equipment, cabling and applications. Provides regular documentation and inventory updates to the Finance & Procurement Officer.
  
• Analyses the network and telephony systems capabilities to meet the TI Kenya current and anticipated requirements and recommends configurations to meet operational demand. Participates in the preparation and analysis of technical requirements for all network related projects. Researches and recommends on emerging network technologies to meet the needs of TI Kenya
  
• Any other duty that may be assigned from time to time by the supervisor
  

QUALIFICATIONS

• Degree in Computer Science, Information technology or related field
  
• At least 2-4 years in ICT experience
  
• Qualification, experience and broad knowledge of WAN, databases and other ICT applications
  
• Fluent English (written and oral) required
  
• Knowledge in Library Science and added advantage
  

COMPETENCIES

• Ability to work independently
  
• Trouble shooting and fault diagnosis skills
  
• Basic repairs and maintenance
  
• User training skills & support
  
• Analytical and reporting skills
  
• Good team player
  
• Excellent writing and verbal communication skills both in English and Swahili.
  
• Highly organized, detail oriented, able to prioritize and consistently produce high standard work.
  

HOW TO APPLY:
Interested and qualified candidates are requested to submit one document as an attachment (combining the application letter and CV with at least three professional referees) by email on/before close of business on 12^th February 2014 to: hr@tikenya.org
Please include the reference: ICT Officer as the subject of your email applications.

Do not attach your testimonials or certificates. Only shortlisted candidates will be contacted