Description:
Position Function
To coordinate customer relations activities and ensure provision of quality customer service so as to attain high levels of customer satisfaction/expectations and promote good corporate image of the Bank. Responsible for ensuring adherence to proper counter procedures and methods of safety, custody, accuracy and maintenance of cash and related assets at the counter
Knowledge Skills and Abilities
- Attending
to customer problems and issues by identifying, interpreting and
suggesting appropriate remedial measures.
- Implementing
changes to improve customer service.
- Coordinating
and facilitating accounts opening.
- Facilitating
the flow of information between the Bank and its customers.
- Ensuring
brand visibility within the Branch.
- Analysing
and classifying customer complaints, compliments, suggestions and
queries and submit regular and timely reports.
- Perform
cashiering duties
- Custodian
of cash and other accountable documents
- Selling
the Bank products
- Disseminate
information to customers on new products
- Minimum
KCSE Level certificate of C+ grade or equivalent with C grade in
both English and Mathematics.
- Diploma
in a business related field from a recognized institution/CPA
Graduate.
- Certificate
in Customer Care/Public Relations/ Communication or equivalent.
- Computer
literacy and proficiency.
- Excellent
understanding and knowledge of operating systems, products and
services.
- 2
years working experience in Customer Service or related field
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