Quality Assurance and Training Officer vacancy

Quality Assurance and Training Officer vacancy
Location: Kigali, Rwanda
Brief Description

• To plan and facilitate company-wide customer centricity initiatives, and conduct refresher training on a regular basis
  
• To plan and conduct product and services training to dealers, connect stores, direct sales and non-traditional sales channels.
  
• Conduct training needs analysis to develop and deliver effective training programs and improve existing ones based on the identified needs
  

Detailed Description

• Participate in the designing and development of training manuals, user guides, multi-media visual aids and other educational material
  
• Participate in the training budget planning process and ensure that training programmers are kept within approved estimates
  
• To monitor and evaluate quality of service delivered by call centre and service agents
  
• Provide feedback on identified gaps and recommended solutions to close gaps
  
• In charge of customer management internal communication
  

Job Requirements

• Bachelor’s degree in management, Business administration or any other related social sciences course.
  
• 2 years in customer management and Training
  
• Prior ( service) quality assurance or audit
  
• Standards and procedures of customers’ activities existing in the company.
  
• MTN Products and Services knowledge.
  
• Understand call Center dynamics
  
• Skills in customer relations management.
  
• Products and services delivery
  

Training & Coaching skills

• Commitment to quality, customer service and high performance
  
• Integrity
  
• Communication skills
  
• Interpersonal skills
  
• Analytical skills
  
• Patience
  
• Problem solving
  
• Innovation
  

Additional Details
All interested candidates are requested to send their application letters and updated curriculum vitae together with copies of their academic credentials not later than 16^th August 2014.



Through HRIS.
MTN Rwandacell Ltd is an equal opportunity employer
Note: Qualified applicants will be contacted within ten (10) days after the submission deadline.

How To Apply

https://e-business-hub.mtn.co.za/OA_HTML/OA.jsp?page=/oracle/apps/irc/candidateSelfService/webui/VisVacDispPG&akRegionApplicationId=821&transactionid=638505728&retainAM=Y&addBreadCrumb=S&p_svid=148807&p_spid=5306833&oapc=7&oas=8rHDh6HsmpVvqe8NhI9tDQ..