Reporting to Teamleader – Client Services, the key role of this position is to manage the switchboard and the clients visiting the business.
Minimum Requirements
- Business
related degree or related discipline.
- Over
five (5) years’ experience in a busy front office operations and
switchboard
- Strong
analytical capability and grasp of the Asset Management market.
- Excellent
oral communication and customer handling skills.
- Friendly
and professional customer care etiquette.
- Demonstrate
interpersonal skills.
- Mature, orderly, neat and client focused
- Friendly
and professional reception for both walk-in and on call clients in
adherence to set standards.
- Answer
client inquiries, channel them to the relevant Department(s)
investigate their concerns and give them feedback as required.
- Ensure
fast and efficient turnaround of client issues and complaints.
Acknowledge clients complaints, follow up on complaints and ensure
resolution of the same and client satisfaction.
- Collection
and channelling of client feedback. Maintain comprehensive log of
client service transactions and queries.
- Responsible
and accountable for successful completion of assigned tasks and
adhering to set standards.
- Manage
internal and external stakeholders actively.
- Receiving
and replying to e-mails, letters and phone call as per set
standards.
- Responsible
for the maintenance of the reception area to always be clean and
orderly as per the set standards.
- Prepare
client service reports applicable to the area of work.
- Any
other allocated duties
To apply log on to http://careers.oldmutual.co.ke/index.php?s=advert_view&g=8424&x=3506575&i=153&pop=1
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