Unit trusts client services officer vacancy

Unit trusts client services officer vacancy
POSITION: UNIT TRUSTS CLIENT SERVICES OFFICER
DEPARTMENT: CBA CAPITAL – WEALTH MANAGEMENT
JOB PURPOSE STATEMENT
The purpose of this role includes providing customer services to optimize customer satisfaction, assisting clients in completion and processing account opening applications in accordance with CBA Capital KYC guidelines and dealing with day to day client request and queries for the assets management business.
The incumbent also provides training to and coordinates activities of relevant customer-contact staff at branches and other stakeholders who form part of the business development network to drive growth.
The role shall be the first point of contact for retail staff who make enquiries into the CBA Capital products offering and/or wish to open transaction accounts.
KEY RESPONSIBILITIES & PERCENTAGE TIME SPENT
 Acceptance and creation of Investors and new unit for new investors, including ensuring completion of the KYC processes.
 Accurate and timely processing of unit trust subscription/redemption requests;
 Creation and liquidation of units in the Unit Trust funds;
 Accurate update of investors unit holdings in APX and correct reflection of the holdings on the clients statements;
 Processing clients transfer instructions (intra fund transfers, liquidations, private transfers etc.;
 Liaison with custodians for timely processing of all client subscriptions & redemptions instructions.
 Provision of monthly and adhoc Units statements to clients.
 Processing daily cash receipts from the UTF suspense account at CBA to KCB.
 Advising the fund manager of new funds and liquidation requests on a daily basis.
 Responding to customer queries coming in directly from clients and from branches
QUALIFICATIONS AND EXPERIENCE REQUIREMENTS
 University Degree in Business related course – minimum 2nd class honors upper division or 3.0 GPA.
 At least 2 years’ experience in Unit Trusts client service, and front office operations

To apply log on to http://www.cbagroup.com/ke/index.php/Careers