Head, Business Clients Service & Monitoring vacancy

Head, Business Clients Service & Monitoring vacancy
Standard Chartered Bank- Nairobi, Kenya
Job description
Job Description
* To manage Bank securities by ensuring that all documentation that is required to be held in support of credit is correctly executed in accordance with the credit manual policies and to protect the Bank against the risks of inadequate security, thus minimizing losses.
* Maximize the revenue potential from existing customers and supervise day to day transactions of the existing customers.
* Liaise with OR team to comply local/group regulation and standards Portfolio Monitoring to ensure the business environment is adherent to policy/process
Key Roles & Responsibilities 
MONITORING
* Support Relationship Team to generate potential revenue from the existing customers.
* Supervise that ongoing requirements of existing clients attain maximum revenue within acceptable risk profile requirements.
* Periodically review of Accounts as per Customer Due Diligence policy to ensure that current CDD review has been submitted to ASU with complete Annexure/checklist and uploaded in system.
* Provide support to all RMs/PMs/Unit Head/regional heads in all aspects.
* Manages, develops and appraises a team monitoring performance against agreed JDs, objectives and business plans ensuring that business potential, procedural compliance and resources are met in full.
* Ensure that all administrative functions including file maintenance, timely customer due diligence, regular stock inspections, periodic calls, cyclic appraisals, staff training and development, etc are competently performed.
* Ensure that portfolio review/audit results in good ratings and nothing negative is highlighted in the accounts allocated
* Complete awareness of Group Operational / Credit Risk policies, as well as local regulatory requirements. Adhere SME KCSA (Business, Local, Group) and ensure he has equipped himself with the best training courses available in the bank
* Responsible for delivering excellent service to customers that matches the Banks brand promise of being 'Here for Good'
* Additional responsibility of running adhoc SME banking projects which come up from time to time.
* Approval of limit applications, excesses, etc. (Credit)
* Coordination, strategy, procedural issues, general market trends and information, checking on existing customers and new business contacts / opportunities. (UHs)
* Portfolio control, documentation and procedures (CRC)
* To facilitate for timely risk reviews and rectification of exceptions/issues highlighted during ORR.
* Financial reporting (Finance)

DOCUMENTATION 
a) Provide a high level quality support and maintain cordial relationship between various business and stakeholders within Consumer Banking Division, whilst providing independent control over the credit documentation process.
b) To check execute Banking facility letters and securing documentation prepared on the Bank's approved format before dispatch.
c) To instruct and liaise with the Bank's solicitors in respect of preparation of non-standard documentation.
d) To ensure that credit facilities are established as approved, at the correct levels of approval and ensure adherence of all credit related terms and approvals prior to drawdown of loans.
e) To follow up on effective resolution of documentation blemishes and the perfection of security or waiver held, prior to issuance of SCC and loans drawdown.
f) To ensure prompt renewal of all security documents (insurance policies and or valuation reports) and reassignment of mortgaged property.
g) Manage the process for Lodgment and withdrawal of securing documentation, protecting the bank's interest at all times.
h) Monitor staff performance, coach, guide and take appropriate disciplinary action for non-compliance with set procedures.
i) Maintain effective controls and manage risk and compliance of policies in order to achieve a minimum acceptable audit rating.
j) Ensure effective resolutions of errors and customers complaints and queries and provide immediate feedback directly to SCDM.
k) Report any OR issues or losses to the UORM and Unit head and ensure they are captured in Phoenix.
l) Adhere to agreed KCSA plans and approach.
m) Ensure effective control and safe custody of securing documentation and custody key management as stipulated in bank's policy.
n) Maintain effective adherence to AML procedures and polices within the unit and ensure the staff are effectively trained in understanding AML Policies and combating money laundering.
o) Manage the administrative function of systems within allocated mandate by
Qualifications & Skills
- Good knowledge on Bank's products and services
- Good working knowledge of the operation of other departments.
- Good working knowledge on Companies Act and legal requirements for perfection of security documentation.
- Good supervisory and management skills.
- PC knowledge.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

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https://cgportal.global.standardchartered.com/psc/hrms/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_JOB_DTL&JobOpeningId=440267&HRS_SOURCE_ID=3345&HRS_SUBSOURCE_ID=1372&HRS_SUBSOURCE_DESC=0&