Mobile Money Operations Manager vacancy

Mobile Money Operations Manager vacancy
First Point Group- Kenya
Job description
• Single Point Of Contact for all Mobile Money 24x7x365 Technical Operations for multiple countries in Africa
• Manage Client communication with Technical, Business and Sr Mgmt at Opco /HUB/Grp Level
• Perform periodic Governance reviews with Opco /HUB/ Grp Team
• Co-ordinates with various internal stake holders for all Comviva deliveries and external with partners
• Manage Ops team of L1s and SMEs for Tech Operations
• Manage the operational delivery of service to the assigned statement of work
• Review customer feedback with team and work on improvement plans
• Accountable for the resolution of operational problems and issues that impact service delivery in all service deliverables
• Maintain integrity, security & confidentiality of all sensitive information and the physical security of the delivery network & infrastructure
Desired Skills and Experience
Managing 24x7 Tech Operations for multiple countries/operators
Customer & escalation mgmt skills
• Exposure in Mobile Money technology & Operations
• Presentation & Governance skills
• Industry and competition knowledge
• Proven Written and Spoken Communication Skills
• Business Awareness
• Decision making technique
• General VAS /Core environment knowledge
• Understanding of assigned technology
• People/Line management
• Commitment to task
• Ability to adhere to Policy and Procedures
• Analytical Skills
• Judgment and Decision Making
• Tactical Orientation
To apply log on to

https://www.linkedin.com/jobs2/view/19152372?trk=vsrp_jobs_res_name&trkInfo=VSRPsearchId%3A2945567131409390496645%2CVSRPtargetId%3A19152372%2CVSRPcmpt%3Aprimary