Logistics
Clients Services Manager
Hays
Recruiting Experts Worldwide
Job
description
CLIENT
SERVICES MANAGER
OIL & GAS LOGISTICS
BASED MOMBASA OR NAIROBI
We are looking for an experienced client facing manager to ensure the service levels for our Oil and GAS 3PL contracts in East Africa meet and exceed the Clients' expectations. The based from Mombasa or Nairobi, travel between location will required to brief management and client representatives.You will be strong on detail, have a rigid focus on customer service, and know how to spot pinch points in the supply chain. A background in Audit./ Business process with the logistics sector is ideal. We are particularly keen to speak with managers who have experience of Oil & Gas Supply chain processes in East Africa.
OIL & GAS LOGISTICS
BASED MOMBASA OR NAIROBI
We are looking for an experienced client facing manager to ensure the service levels for our Oil and GAS 3PL contracts in East Africa meet and exceed the Clients' expectations. The based from Mombasa or Nairobi, travel between location will required to brief management and client representatives.You will be strong on detail, have a rigid focus on customer service, and know how to spot pinch points in the supply chain. A background in Audit./ Business process with the logistics sector is ideal. We are particularly keen to speak with managers who have experience of Oil & Gas Supply chain processes in East Africa.
Desired
Skills and Experience
Measure
and analyze operations performance (KPI and/or internal indicator)
and report it directly to Kenya management
· Calculate pre-defined Key Performance Indicators (KPI), collect root cause failure, prepare corrective actions and communicate the same to the operational department
· Proactively define and suggest contingency plans to clients in order to avoid threats (bring forward/ postpone delivery)
· Monitor all tasks and ensure all steps of the monitoring Process are respected (E.g.: Inform client in case of strike, riot, congestion)
· Get involved in all issues impacting operations of customer shipment and liaise closely with department/ person in charge to get the latest progress.
· Organize Weekly meetings to review KPI, Achievement, pending issues, corrective action progress, Payment follow up, collect client expectations and outbound forecast
· Collect information from operation department, monitor shipment status corrective action progress and communicate it to the client and Management
· Constantly stay aware of new solutions (routing, clearance process) all potential risks impacting operations negatively and share information with the department involved and the client.
· Suggest optimization of supply chain process and IT systems
· Transmit to Warehouse manager: Pre alert of arrival/ Forecast planning / Outbound forecast
· Participate in monthly inventory stock take and publish the audit result
· Follow up with Finance department on client invoices and payment status and assist them on solving the issues raised.
· Liaise with Quality and Operations department and ensure current processes are followed and if necessary suggest an Audit to determine the root cause or publish/modify new SOP (standard Operational Process)
· Ensure new process are respected and remain PIC or department in charge if necessary
· Calculate pre-defined Key Performance Indicators (KPI), collect root cause failure, prepare corrective actions and communicate the same to the operational department
· Proactively define and suggest contingency plans to clients in order to avoid threats (bring forward/ postpone delivery)
· Monitor all tasks and ensure all steps of the monitoring Process are respected (E.g.: Inform client in case of strike, riot, congestion)
· Get involved in all issues impacting operations of customer shipment and liaise closely with department/ person in charge to get the latest progress.
· Organize Weekly meetings to review KPI, Achievement, pending issues, corrective action progress, Payment follow up, collect client expectations and outbound forecast
· Collect information from operation department, monitor shipment status corrective action progress and communicate it to the client and Management
· Constantly stay aware of new solutions (routing, clearance process) all potential risks impacting operations negatively and share information with the department involved and the client.
· Suggest optimization of supply chain process and IT systems
· Transmit to Warehouse manager: Pre alert of arrival/ Forecast planning / Outbound forecast
· Participate in monthly inventory stock take and publish the audit result
· Follow up with Finance department on client invoices and payment status and assist them on solving the issues raised.
· Liaise with Quality and Operations department and ensure current processes are followed and if necessary suggest an Audit to determine the root cause or publish/modify new SOP (standard Operational Process)
· Ensure new process are respected and remain PIC or department in charge if necessary
About
this company
POWERING
THE WORLD OF WORK,
HELPING PEOPLE AND ORGANISATIONS ACHIEVE LASTING IMPACT.
Hays is a leading global professional recruiting group, the expert at recruiting qualified, professional and skilled people worldwide, being the market leader in the UK and Asia Pacific and one of the market leaders in Continental Europe and Latin America.
Hays operates across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.
With over 7,800 staff in 245 offices in 33 countries across 20 specialisms, last year we placed around 55,000 candidates into permanent jobs, and around 180,000 people into temporary assignments.
For more information about our global network, strategy and Group financial results, visit www.hays.com
HELPING PEOPLE AND ORGANISATIONS ACHIEVE LASTING IMPACT.
Hays is a leading global professional recruiting group, the expert at recruiting qualified, professional and skilled people worldwide, being the market leader in the UK and Asia Pacific and one of the market leaders in Continental Europe and Latin America.
Hays operates across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.
With over 7,800 staff in 245 offices in 33 countries across 20 specialisms, last year we placed around 55,000 candidates into permanent jobs, and around 180,000 people into temporary assignments.
For more information about our global network, strategy and Group financial results, visit www.hays.com
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