Job Details
Our Kenyan client is a 5 Star Hotel within the East African region currently looking for a Front Office Manager.
The main responsibilities of the selected candidate will be to :
- Manage
day-to-day operations of the front office department which include,
front desk, concierge, guest relations, executive club and PABX.
- Ensure
all staff are properly trained on all systems, standards and
procedures to effectively carry out their job functions
- Ensure
guests receive prompt, professional attention and personal
recognition
- Ensure
total guest satisfaction in accordance with Brand Standards
- Regularly
conduct routine inspections of the front office and public areas to
ensure the appearance of such areas reflects highly on the hotel,
brand and Company
- Analyse
guest satisfaction data and develop and implement plans to achieve
established goals related to guest satisfaction scores, front desk
activities, etc
- Achieve
budgeted revenues, control labour costs and expenses, and maximize
profitability within all areas of the front office
- Establish,
implement, and maintain training and procedures for PABX to serve as
a central communications point during emergency/crisis situations
- Promote
teamwork and quality service through daily communication and
coordination with other departments
- Serve
as “manager on duty” as required including weekends, nights and
public holiday
- Hold
a Bachelor’s degree in Hotel Management/Business Administration
- Have
a minimum of 3 years experience in Front Office/Guest Service
management experience or an equivalent combination of education and
experience
- Must
speak fluent English. Other languages will be considered an asset
- Possess
excellent communication skills both verbal and written
- Have
a proven track record in managing, leading and developing a team
- Demonstrate
ability to interact with guests, employees and third parties
- Possess
excellent problem solving, reasoning, motivating, organisational and
training skills
- Be
discrete and confidential
- Be
able to work in a dynamic environment
- Be
self-motivated, able to work under pressure and adhere to deadlines
- Portray
a professional image commensurate with the values of the Company
If you feel you fit the above role,please send your CV online via
http://careers.n-soko.com/jobs/front-office-manager-nairobi-nairobi-area-62000902-d
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