Domestic Operations Manager ( Courier services )
Aramex
started in 1982 as an express operator rapidly establishing itself
into a global brand recognized for its quality service and unique
multi-product offering. In January 1997, Aramex became the first
Arab-based international company to trade its shares on the NASDAQ
stock exchange. After five years of successful trading, Aramex
returned to private ownership in February 2002 and continued to
expand and excel as a privately owned company, establishing global
alliances and gaining stronger brand recognition. In June 2005 Aramex
went public on the Dubai Financial Market (DFM) as Arab International
Logistics (Aramex) with its shares traded under ARMX.
Job description
- Manage the various inbound/outbound and warehouse operations and ensure compliance to service expectations and quality standards
- Manage the proper use of the existing technology and systems
- Maintain and improve the quality of the service and commit to pass the various quality audits
- Manage all sales projects according to client’s requirements and contracts
- Keep record of customer visits and update it regularly.
- Manager the customer service function within the operational teams and handle complaints to ensure professionalism and on-time resolution
- Lead the improvement of projects to increase operational efficiency and improve performance.
- Work with the Station Manager on setting the yearly objectives and expansion/development plans
- Measure, control and evaluate the express team leaders/supervisors performance
- Responsible for ensuring illegal and hazardous shipment do not get through the operations
- Develop and maintain good working relationships with the related local authorities and airlines to facilitate business growth and development
- Manage the total operations expenses according to the set budget
Desired Skills and Experience
- Bachelor Degree in a related field
- Proficiency in English
- Computer Proficiency: MS office Applications (Word, Excel, Power Point & Outlook)
- Possession of proven business networks.
- Must have excellent organisational and planning skills
- Must be able to work well in multicultural environment
- Must have excellent analytical and research skills
- Must have a minimum of 5 year experience within a similar position
To
apply follow the link below
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