Information Communication & Technology (ICT) officer vacancy

 Information Communication & Technology (ICT) officer vacancy

DEPARTMENT: Administration & Finance
REPORTS TO: Head of Finance & Administration
DUTY STATION: Nairobi

JOB SUMMARY
Under the supervision of the Head of Finance & Administration, the Information Communication & Technology (ICT) Officer will be in charge of planning and providing ICT support to TI Kenya staff members and incorporating ICT in programming. The Officer will ensure that the services are delivered in an effective and efficient manner for maximum access to and implementation of technology services and resources within TI-Kenya.



DUTIES AND RESPONSIBILITIES
IT Strategy Development

• Support the development and drafting of TOR’s for TI Kenya ICT Steering Committee
  
• Assist in the development of an ICT Strategy for TI Kenya mapped into its current and/or 2012 to 2017 Strategy & to TI S strategy
  
• Formulate and implement an ICT policy in consultation with F& A Manager
  
• Assist in development of IT action plans pegged to TI Kenya’s current and/or 2012 to 2017 Strategy
  
• Assist in development of an interactive web based platform for TI Kenya’s activity
  

ICT support

• Support the development of TIK Intranet
  
• Develop capacity of TI Kenya to use social and emerging media for advocacy and communications work
  
• Troubleshoot and diagnose system errors and implement solutions or liaise with specialists for problem resolution
  
• Monitor hardware utilization and performance on an oh going basis an identify procurement needs, in consultation with the Procurement Officer
  
• Assist in the development of a back-up system and BCP(business continuity planning)
  
• Schedule and implement quarterly software and hardware maintenance and review of TI Kenya’s IT/IS needs; also to include co-coordinating repairs in response to hardware failures
  
• Implement an approved system security procedures, maintain and update existing network configuration records, provide access to authorized users and conduct periodic tests to confirm compliance
  
• Assist the procurement officer in maintaining the equipment portion of the Fixed Assets Register (in terms of acquisition, maintenance and disposal)
  
• Maintain the LAN that includes network cabling, routers, switches, video conferencing, data and voice communication lines & WAN for the TI Kenya offices in Nairobi, Eldoret and Mombasa
  
• Maintain TI Kenya’s website and enhance security of the WAN & LAN
  
• Assist in maintenance of Digital PABX systems, Fax machines, installs telephone lines and IP Phones
  
• Database development and management
  
• Assist in the Development and maintenance of the TI-Kenya resource centre’s catalogue
  
• Assist in Classification and indexing of all information resources received at the TI-Kenya resource centre
  
• Accessioning of incoming information resources and provision of reprographic services
  
• Ensure ‘e-dissemination’ of ‘Adili’ and any other TI Kenya publication
  

Training, Administration and Analyses

• Ensures users are adequately trained on the optimal use of TI Kenya IT infrastructure
  
• Provides hands on support to staff where needed for designated network problems that have been reported. Ensures timely and regular feedback is provided to staff during the problem resolution cycle and provides interim solutions as needed.
  
• Ensures an up to date documentation of network and telephony equipment maintenance, software upgrades, system configurations and inventory of all networking equipment, cabling and applications. Provides regular documentation and inventory updates to the Finance & Procurement Officer.
  
• Analyses the network and telephony systems capabilities to meet the TI Kenya current and anticipated requirements and recommends configurations to meet operational demand. Participates in the preparation and analysis of technical requirements for all network related projects. Researches and recommends on emerging network technologies to meet the needs of TI Kenya
  
• Any other duty that may be assigned from time to time by the supervisor
  

QUALIFICATIONS

• Degree in Computer Science, Information technology or related field
  
• At least 2-4 years in ICT experience
  
• Qualification, experience and broad knowledge of WAN, databases and other ICT applications
  
• Fluent English (written and oral) required
  
• Knowledge in Library Science and added advantage
  

COMPETENCIES

• Ability to work independently
  
• Trouble shooting and fault diagnosis skills
  
• Basic repairs and maintenance
  
• User training skills & support
  
• Analytical and reporting skills
  
• Good team player
  
• Excellent writing and verbal communication skills both in English and Swahili.
  
• Highly organized, detail oriented, able to prioritize and consistently produce high standard work.
  

HOW TO APPLY:
Interested and qualified candidates are requested to submit one document as an attachment (combining the application letter and CV with at least three professional referees) by email on/before close of business on 12^th February 2014 to: hr@tikenya.org
Please include the reference: ICT Officer as the subject of your email applications.

Do not attach your testimonials or certificates. Only shortlisted candidates will be contacted

IT Manager vacancy

IT Manager vacancy

Job description
DDD Africa is seeking an experienced profession to take up this dynamic leadership position, based in Nairobi. As head of IT in a fast-growing ITES company, your primary role is to ensure that the IT infrastructure and services are contributing to the growth, profitability and efficiency of the company. The core tasks range from ensuring the growth, availability and stability of our internet services, to overseeing the development of software tools for internal services and client projects, to planning and executing IT services for client projects. In addition to high technical competence, this role requires strategic thinking, team leadership and project management. Managing a team of about 10 people, you will report to the head of BPO Operations to ensure the smooth operations of the IT department.
Key partner for operational teams

• Works with operational teams to anticipate, plan and implement ICT needs for hardware, storage, internet access and software tools.
  
• Works with operational teams in spirit of continuous improvement to brainstorm and deliver improvements to software tools and data management that result in higher efficiency of production, higher productivity and higher quality of output.
  
• Ensures that the IT department delivers projects on time for internal and external clients, managing staff and consultants as necessary.
  

IT Infrastructure and Networking

• Assists in the planning and implementation of additions, deletions and major modifications to the supporting infrastructure company-wide in DDD - Africa.
  
• Implements network security at the corporate level as established by Head of Operations of DDD - Africa.
  
• Ensures that support for around-the-clock information transfer, storage, and processing is timely, efficient and meets the service levels required.
  
• Recognizes necessary network improvements and makes suggestions to Head of Operations of DDD - Africa.
  
• Lead the IT Infrastructure and operations functions of network engineering, database administration, systems engineering, and administration in addition to providing the technology foundation for the company’s enterprise business systems and applications
  

Software Development

• Should manage the internal software development process and ensure an on-time delivery
  
• Ensure that software is developed and supported to address client intentions and needs, for both and external clients.
  
• Liaise with Sales in terms of any Software Development projects for pricing, overseeing the project and ensure on time delivery.
  

• Proactively introduce new technology solutions for current business problems and keep abreast of new and emerging technologies and their impact on the enterprise architecture
  

Help Desk Administration

• Coordinates the resolution of all help desk activities
  
• List down Preventive/ Correction action plans for all problems
  
• Responsible for all facets of the organizations technology infrastructure, including architecture, capacity planning, administration, operational management, and troubleshooting to ensure the efficient, stable, reliable and secure operations of the organizations technology
  

Asset Management

• Helps decide, in conjunction with corporate leadership, which software and hardware products and other equipment are most suited for use within DDD – Africa’s infrastructure.
  
• Oversees IT-related asset purchases on a company-wide basis.
  
• Manages software licenses on a company-wide basis.
  

Desired Skills and Experience
CAREER PATH CORE COMPETENCIES
Communication

• Serves as key participant in team meetings.
  
• Confronts issues openly and quickly
  
• Effectively communicates relevant IT-related information to superiors and peers in other practices.
  
• Tactfully communicates sensitive information.
  
• Handles difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual.
  

Management

• Ensures that appropriate network managers are monitoring, analyzing and evaluating performance and working on resolution of identified degradation trends and problem areas (Performance Management).
  
• Ensures that support for around-the-clock information transfer, storage, and processing is timely, efficient and meets the service levels required.
  
• Assist with IT staffing and budgeting projections on a company-wide basis.
  

PROFESSIONAL QUALITIES
Leadership

• Challenges others to develop as leaders while clarifying roles and responsibilities.
  
• Pursues excellence in all aspects of business.
  
• Possesses the expert knowledge to identify opportunities for change and the ability to convey the need for change.
  
• Builds expert knowledge in our industry and conveys knowledge to others.
  

Teamwork

• Evokes creative and innovative thinking from team members while helping them to bring their ideas and career plans to fruition.
  
• Helps to determine new, creative ways to employ teams on projects and distribute responsibilities.
  
• Works across practice to share lessons learned and best practices.

QUALIFICATION:
We are looking for a mature professional with at least 5 years successful experience in an IT management role.

• Bachelor's degree in Computer Science, Data Processing, Networking or equivalent.
  
• Extensive and broad based experience in computer operations, networking, telecommunications, information technology management/administration, applications and system development within a substantial Information Technology environment,
  
• Experience in planning and managing large software development projects and managing in-house resources and contracted services.
  
• Knowledge of current enterprise server hardware, operating systems, development tools, security systems, data center and distributed operations.
  
• Knowledge of the Internet and the development of a corporate web site.
  
• Knowledge of computer operations, networking and telecommunications
  
• Knowledge of Information Technology management and administration
  
• Knowledge of server and PC applications including word processing, spread sheets, data base, presentation software, and document control.
  
• Knowledge of IT virtual technologies and other IT “Green” technologies
  

To apply log on to http://www.linkedin.com/jobs2/view/10812149?trk=vsrp_jobs_res_name&trkInfo=VSRPsearchId%3A2945567131391778519739%2CVSRPtargetId%3A10812149%2CVSRPcmpt%3Aprimary

Front Office Supervisor Vacancy

Front Office Supervisor Vacancy

The incumbent will be based at Fairmont The Norfolk.

Hotel Overview:
Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be Nairobi's finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's most famous meeting place, where drinks and light meals are served continuously from morning until midnight).

Summary of Responsibilities:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
  
• To lead and coach the front desk team towards achieving the highest levels of exceptional guest service and colleague satisfaction results, through the application of all our standards and policies.
  
• Ensure that the reception, Lobby area and the Business centre are always clean, mis en place in place
  
• To handle guest requests inquiries and complaints in a pleasant, professional and accommodating manner
  
• Seek feedback on guest satisfaction and respond to guest enquiries or complaints within 24 hours completing this with a follow up to the AFOM or FOM in accordance to our values, mission and vision.
  
• Follow ups on all GIA’s raised to ensure all the raised issues have been addressed.
  
• Ensure co-ordination for all groups arriving are done in advance i.e. check in, baggage handling, luggage collection upon check in/out e.t.c are handled with utmost attention to minimize crowding in the lobby both on arrival and departure.
  
• Attend Resume meetings organized by the Catering teams for expected and arriving guests.
  
• Ensure that the Three day Window is done for all arrivals to check that all the billing instructions and future reservations are all in order
  
• Assist the FPC Co-ordinator with the FPC Arrivals, checking of the VIP rooms prior to arrival as well as ensure that the Loyalty Program enrollments are done
  
• Ensure that they are the Up sell champions for the Up sell program for the front office to assist maximize our room revenues.
  
• Assist in conducting daily training for the front desk agents.
  
• Handle other projects and tasks as assigned by the FOM
  

Qualifications:

• Previous experience in a similar position in a Five star hotel an added advantage
  
• Diploma in Front Office operations or equivalent
  
• Knowlege of Opera system an added advantage
  
• Fluency in a foreign language an added advantage
  

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
  
• Visa Requirements: Candidate must be a Kenyan Citizen.
  

APPLY TODAY https://frhi.taleo.net/careersection/ext_fairmont/jobdetail.ftl?job=NRF00196&src=SNS-102



About fairmont hotels & resorts

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!