Microsoft
Technical account manager
vacancy
Location:
Kenya
- Non Location Specific, KE
Job
Category: Services
& Consulting
Location:
Kenya
- Non Location Specific, KE
Job
ID: 866846-134337
Division:
Services
& Support
Technical
Account Manager
Location
If
you’re highly proactive and motivated by exceeding your customers’
expectations, we’ll provide a wealth of opportunities to develop
your service delivery management skills, and career with an industry
leader.
Technical
account management at Microsoft
This
role is all about service delivery management. As the conduit between
your customers and our global resources, you’ll manage
relationships with clients, their relationship with our technology
and a range of activities related to improving the operational health
of their IT.
The
value the Technical account manager brings is increased customer
satisfaction, reduced support costs, and the awareness needed around
product improvements.
Key
Responsibilities:
As
a trusted adviser, you’ll ensure customers are making the most of
their technology by creating a bespoke service delivery plan to
improve operational stability and performance. An analytical problem
solver, you’ll collaborate with internal teams to gain expert
knowledge. Troubleshoot, drill down into any issues, share
opportunities and ultimately provide high level recommendations to
our customers. Highly organized, you’ll not only work with
colleagues to plan the best course of action - you’ll ensure we’ve
teams in place to deliver it too.
It’s
your chance to:
Become
immersed in a global organization that offers plenty of opportunities
to grow
Enjoy
access to refreshingly innovative technology
Have
the entire Microsoft network at your fingertips
Get
out of the office and alongside your clients, whilst building strong
connections with internal teams too
Collaborate
with programmatic colleagues across a worldwide organization
Benefit
from the mobile technology you need to work flexible
Benefits
of Microsoft:
Microsoft
has always been about recognising the value that different life
experiences and viewpoints bring to our business. We seek out people
from diverse backgrounds and encourage them to take risks and
approach challenges unconventionally.
Everyone
works differently and is motivated by different things. That’s why
we offer competitive pay and an wide assortments of benefits to help
you make the most of your life at work and away from it. In exchange
for a job well done, we will reward you well, invest in your health
and financial future, and because you are more than your job make
sure you have time to pursue your interests and passions away from
the office. Even our products and technologies help you balance work
with your life away from work by making it easier to work remotely
and manage your schedule.
Skills
and qualifications:
IT
industry background, ideally within service delivery
Experience
in client facing role
Strong
time, project and priority management skills
Degree
or equivalent in Computer Science, Engineering or equivalent
Able
to plan for and rise to a range of project and customer
challenges
Experienced
in IT operations and technical infrastructure
ITIL
certified
In
Microsoft Services, we help businesses around the world to accelerate
the power of Microsoft products and technologies. Working with 60,000
partners worldwide on some of the largest and most complex
technological challenges around, we provide technical consulting and
support services to 54 million customers
To
apply for this vacancy log on to
http://www.microsoft-careers.com/job/Kenya-Non-Location-Specific-TAM-Job/38828500/?feedId=25&utm_source=LinkedInJobPostings&utm_campaign=Microsoft
Wednesday 19 February 2014
United Nations(UN)Information technology assistant vacancy
United
Nations(UN)Information technology assistant vacancy
Job title: Information technology assistant, G5
United Nations Office at Nairobi
Posting Period 19 February 2014-21 March 2014
Job Opening number: 14-IST-UNON-33381-R-NAIROBI (X)
Org. Setting and Reporting
The United Nations Office at Nairobi (UNON) is the UN headquarters in Africa and the representative office of the Secretary-General. We support programme implementation of the UN Environment Programme (UNEP) and the UN Human Settlements Programme (UN-HABITAT) globally, as well as other UN offices in Kenya, by providing administrative, conference and information services (www.unon.org). The post is located in the The position is located in Client and Conference Support Services (CCSS) of the Information and Communications Technology Service (ICTS) in UNON.
Responsibilities
Under the general guidance of the Chief, CCSS and and direct supervision of the Chief-ICT Client Support Unit the incumbent will perform the following duties:
1. Manage Service Desk e-Mail Requests.
Receive all incoming email and draft response to inquiries; Register incoming Service Desk e-mail requests; Re-route emails to respective recipients; Identify and resolve incidents/queries received; Process schedules for planned jobs; Monitor the trend and nature of incoming email requests and advice management on corrective action; Maintain track of problems experienced and generate reports; Assist in screening requests submitted for further investigation; Ensure that outgoing emails are accurate and of high integrity; Coordinate the registration of new equipment on Service Level Agreement; Keep all help-desk staff informed of any perceived trends, positive or negative in calls received; Follow-up on pending calls with relevant team; Ensure existing workflows and procedures are adhered to.
2. Service Desk Operations and Service Delivery
Receive and log calls from clients; Perform 1st level support and implement solutions for problems and escalate problems/tasks to appropriate parties; Liaise with other areas of ICTS to facilitate completion of service requests with set bench marks; Maintain a professional Service Desk image at all times; Act as a problem escalation point for contractors; Provide training to end-users on the use of standard systems and applications.
3. Desktop Administration:
Provide full range of technical assistance in the area of desktop administration and support; Provide technical advice to clients when necessary; Provide assistance and guidance to clients in Standard PC application software; Troubleshoot application software installations and configurations, electronic mail, internet and network access problems; Provide support for deployed computer application systems; Install computer application systems software and hardware according to specifications; Coordinate with other organizational units on issues that affect desktop administration and configuration; Perform 2nd level desktop troubleshooting in conjunction with Engineers.
4. Perform other related duties as assigned
Education
Completion of secondary education, supplemental courses/technical certificate in information technology or other related field.
Work Experience
A minimum of five years of relevant and progressively responsible experience in the information technology field. Experience in the administration, management and operation of a large IT environment with MS servers desirable. Relevant experience in customer services and related fields desirable.
Languages
English and French are the working languages of the United Nations Secretariat. For this position fluency in oral and written English is required. Working knowledge of another UN language is desirable
Assessment Method
Evaluation of qualified candidates for this position may include a substantive assessment which will be followed by a competency-based interview
Special Notice
This position is funded for an initial period of one year and may be subject to extension.
Appointment against this post is on a local basis. External candidates will be considered only when no suitable internal candidate from the duty station is identified. The candidate is responsible for any travel expenses incurred in order to take-up the appointment. Staff members are subject to the authority of and assignment by the Secretary-General. All staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. 1. All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening. On-line applications will be acknowledged where an email address has been provided. 2. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please resubmit the application, if necessary. If the problem persists, please seek technical assistance through the Inspira "Need Help?" link.
To apply for this vacancy log on to
https://inspira.un.org/psc/UNCAREERS/EMPLOYEE/HRMS/c/UN_CUSTOMIZATIONS.UN_JOB_DETAIL.GBL?Page=UN_JOB_DETAIL&Action=A&JobOpeningId=33381&
Job title: Information technology assistant, G5
United Nations Office at Nairobi
Posting Period 19 February 2014-21 March 2014
Job Opening number: 14-IST-UNON-33381-R-NAIROBI (X)
Org. Setting and Reporting
The United Nations Office at Nairobi (UNON) is the UN headquarters in Africa and the representative office of the Secretary-General. We support programme implementation of the UN Environment Programme (UNEP) and the UN Human Settlements Programme (UN-HABITAT) globally, as well as other UN offices in Kenya, by providing administrative, conference and information services (www.unon.org). The post is located in the The position is located in Client and Conference Support Services (CCSS) of the Information and Communications Technology Service (ICTS) in UNON.
Responsibilities
Under the general guidance of the Chief, CCSS and and direct supervision of the Chief-ICT Client Support Unit the incumbent will perform the following duties:
1. Manage Service Desk e-Mail Requests.
Receive all incoming email and draft response to inquiries; Register incoming Service Desk e-mail requests; Re-route emails to respective recipients; Identify and resolve incidents/queries received; Process schedules for planned jobs; Monitor the trend and nature of incoming email requests and advice management on corrective action; Maintain track of problems experienced and generate reports; Assist in screening requests submitted for further investigation; Ensure that outgoing emails are accurate and of high integrity; Coordinate the registration of new equipment on Service Level Agreement; Keep all help-desk staff informed of any perceived trends, positive or negative in calls received; Follow-up on pending calls with relevant team; Ensure existing workflows and procedures are adhered to.
2. Service Desk Operations and Service Delivery
Receive and log calls from clients; Perform 1st level support and implement solutions for problems and escalate problems/tasks to appropriate parties; Liaise with other areas of ICTS to facilitate completion of service requests with set bench marks; Maintain a professional Service Desk image at all times; Act as a problem escalation point for contractors; Provide training to end-users on the use of standard systems and applications.
3. Desktop Administration:
Provide full range of technical assistance in the area of desktop administration and support; Provide technical advice to clients when necessary; Provide assistance and guidance to clients in Standard PC application software; Troubleshoot application software installations and configurations, electronic mail, internet and network access problems; Provide support for deployed computer application systems; Install computer application systems software and hardware according to specifications; Coordinate with other organizational units on issues that affect desktop administration and configuration; Perform 2nd level desktop troubleshooting in conjunction with Engineers.
4. Perform other related duties as assigned
Education
Completion of secondary education, supplemental courses/technical certificate in information technology or other related field.
Work Experience
A minimum of five years of relevant and progressively responsible experience in the information technology field. Experience in the administration, management and operation of a large IT environment with MS servers desirable. Relevant experience in customer services and related fields desirable.
Languages
English and French are the working languages of the United Nations Secretariat. For this position fluency in oral and written English is required. Working knowledge of another UN language is desirable
Assessment Method
Evaluation of qualified candidates for this position may include a substantive assessment which will be followed by a competency-based interview
Special Notice
This position is funded for an initial period of one year and may be subject to extension.
Appointment against this post is on a local basis. External candidates will be considered only when no suitable internal candidate from the duty station is identified. The candidate is responsible for any travel expenses incurred in order to take-up the appointment. Staff members are subject to the authority of and assignment by the Secretary-General. All staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. 1. All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening. On-line applications will be acknowledged where an email address has been provided. 2. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please resubmit the application, if necessary. If the problem persists, please seek technical assistance through the Inspira "Need Help?" link.
To apply for this vacancy log on to
https://inspira.un.org/psc/UNCAREERS/EMPLOYEE/HRMS/c/UN_CUSTOMIZATIONS.UN_JOB_DETAIL.GBL?Page=UN_JOB_DETAIL&Action=A&JobOpeningId=33381&
Consumer Retail Intern vacancy
Consumer
Retail Intern vacancy
Intel Kenya Nairobi
About Intel Kenya
Creating and extending computing technology to connect and enrich the lives of every person on Earth--that's our vision, is it yours? We are changing the world at Intel. Through our technical innovation, our endless efforts in education, environmental sustainability, healthcare, and much, much more.
The range of computing products based on Intel® architecture goes beyond PCs and servers and extends to phones, tablets, consumer electronics devices, and more. We are the world's largest semiconductor chip maker, based on revenue. Platforms are designed and configured to work together to provide an optimized user computing solution--one that is seamless, connected and puts the user at the center.
Step inside our world and you’ll find one brilliant mind after another working together in a spirit of collaboration that is simply contagious. And through this shared dedication—this culture of innovation and exploration—we do more than deliver the latest technologies. We deliver the future. See for yourself. Look Inside
Job description
This is a fixed-term Internship position of up to 12 months in duration, candidates must be working towards a relevant Bachelor's or Master's degree.
The successful candidate's role will include:
Supporting and creating consumer sales and marketing programs for / with Technology Retailers / Telco and PC manufacturers.
Supporting the team in the coordination and management of consumer sales and marketing events.
Periodical adaptation of global assets, tools and activities to local market.
Managing distribution, maintenance of retail assets, POPs, tools to Retail / Telco purchase points and reporting.
Qualifications
You must be a student currently pursuing a university degree in your final year in Business Administration, Computer Science, Engineering (Electronic) or Marketing with a focus on Consumer.
Pursuing Masters in Marketing or pursuing MBA is a Plus.
Additional qualifications should include:
Excellent communication skills and fluent in English and Swahili.
Strong understanding of marketing, consumer, retail and ability to work and collaborate with global/local partnerships to building integrated sales and marketing campaigns.
Strong analytical skills.
Excellent Microsoft* Office* skills.
A team player. Demonstrated project management experience would be an added advantage.
Team player in a distributed/dispersed structure, initiative taking and self-motivated to work with little supervision.
Some broad IT background or technical familiarity with the current/emerging technologies.
Enthusiastic about learning
To apply for this vacancy log on to
https://intel.taleo.net/careersection/10000/jobdetail.ftl?job=726473&src=UNV-11802
Intel Kenya Nairobi
About Intel Kenya
Creating and extending computing technology to connect and enrich the lives of every person on Earth--that's our vision, is it yours? We are changing the world at Intel. Through our technical innovation, our endless efforts in education, environmental sustainability, healthcare, and much, much more.
The range of computing products based on Intel® architecture goes beyond PCs and servers and extends to phones, tablets, consumer electronics devices, and more. We are the world's largest semiconductor chip maker, based on revenue. Platforms are designed and configured to work together to provide an optimized user computing solution--one that is seamless, connected and puts the user at the center.
Step inside our world and you’ll find one brilliant mind after another working together in a spirit of collaboration that is simply contagious. And through this shared dedication—this culture of innovation and exploration—we do more than deliver the latest technologies. We deliver the future. See for yourself. Look Inside
Job description
This is a fixed-term Internship position of up to 12 months in duration, candidates must be working towards a relevant Bachelor's or Master's degree.
The successful candidate's role will include:
Supporting and creating consumer sales and marketing programs for / with Technology Retailers / Telco and PC manufacturers.
Supporting the team in the coordination and management of consumer sales and marketing events.
Periodical adaptation of global assets, tools and activities to local market.
Managing distribution, maintenance of retail assets, POPs, tools to Retail / Telco purchase points and reporting.
Qualifications
You must be a student currently pursuing a university degree in your final year in Business Administration, Computer Science, Engineering (Electronic) or Marketing with a focus on Consumer.
Pursuing Masters in Marketing or pursuing MBA is a Plus.
Additional qualifications should include:
Excellent communication skills and fluent in English and Swahili.
Strong understanding of marketing, consumer, retail and ability to work and collaborate with global/local partnerships to building integrated sales and marketing campaigns.
Strong analytical skills.
Excellent Microsoft* Office* skills.
A team player. Demonstrated project management experience would be an added advantage.
Team player in a distributed/dispersed structure, initiative taking and self-motivated to work with little supervision.
Some broad IT background or technical familiarity with the current/emerging technologies.
Enthusiastic about learning
To apply for this vacancy log on to
https://intel.taleo.net/careersection/10000/jobdetail.ftl?job=726473&src=UNV-11802
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