United
Nations(UN)Information technology assistant vacancy
Job
title:
Information technology assistant, G5
United
Nations Office at Nairobi
Posting
Period
19 February 2014-21 March 2014
Job
Opening number: 14-IST-UNON-33381-R-NAIROBI
(X)
Org.
Setting and Reporting
The
United Nations Office at Nairobi (UNON) is the UN headquarters in
Africa and the representative office of the Secretary-General. We
support programme implementation of the UN Environment Programme
(UNEP) and the UN Human Settlements Programme (UN-HABITAT) globally,
as well as other UN offices in Kenya, by providing administrative,
conference and information services (www.unon.org). The post is
located in the The position is located in Client and Conference
Support Services (CCSS) of the Information and Communications
Technology Service (ICTS) in UNON.
Responsibilities
Under
the general guidance of the Chief, CCSS and and direct supervision of
the Chief-ICT Client Support Unit the incumbent will perform the
following duties:
1.
Manage Service Desk e-Mail Requests.
Receive
all incoming email and draft response to inquiries; Register incoming
Service Desk e-mail requests; Re-route emails to respective
recipients; Identify and resolve incidents/queries received; Process
schedules for planned jobs; Monitor the trend and nature of incoming
email requests and advice management on corrective action; Maintain
track of problems experienced and generate reports; Assist in
screening requests submitted for further investigation; Ensure that
outgoing emails are accurate and of high integrity; Coordinate the
registration of new equipment on Service Level Agreement; Keep all
help-desk staff informed of any perceived trends, positive or
negative in calls received; Follow-up on pending calls with relevant
team; Ensure existing workflows and procedures are adhered to.
2.
Service Desk Operations and Service Delivery
Receive
and log calls from clients; Perform 1st level support and implement
solutions for problems and escalate problems/tasks to appropriate
parties; Liaise with other areas of ICTS to facilitate completion of
service requests with set bench marks; Maintain a professional
Service Desk image at all times; Act as a problem escalation point
for contractors; Provide training to end-users on the use of standard
systems and applications.
3.
Desktop Administration:
Provide
full range of technical assistance in the area of desktop
administration and support; Provide technical advice to clients when
necessary; Provide assistance and guidance to clients in Standard PC
application software; Troubleshoot application software installations
and configurations, electronic mail, internet and network access
problems; Provide support for deployed computer application systems;
Install computer application systems software and hardware according
to specifications; Coordinate with other organizational units on
issues that affect desktop administration and configuration; Perform
2nd level desktop troubleshooting in conjunction with Engineers.
4.
Perform other related duties as assigned
Education
Completion
of secondary education, supplemental courses/technical certificate in
information technology or other related field.
Work
Experience
A
minimum of five years of relevant and progressively responsible
experience in the information technology field. Experience in the
administration, management and operation of a large IT environment
with MS servers desirable. Relevant experience in customer services
and related fields desirable.
Languages
English
and French are the working languages of the United Nations
Secretariat. For this position fluency in oral and written English is
required. Working knowledge of another UN language is desirable
Assessment
Method
Evaluation
of qualified candidates for this position may include a substantive
assessment which will be followed by a competency-based interview
Special
Notice
This
position is funded for an initial period of one year and may be
subject to extension.
Appointment
against this post is on a local basis. External candidates will be
considered only when no suitable internal candidate from the duty
station is identified. The candidate is responsible for any travel
expenses incurred in order to take-up the appointment. Staff members
are subject to the authority of and assignment by the
Secretary-General. All staff are expected to move periodically to new
functions in their careers in accordance with established rules and
procedures. 1. All applicants are strongly encouraged to apply
on-line as soon as possible after the job opening has been posted and
well before the deadline stated in the job opening. On-line
applications will be acknowledged where an email address has been
provided. 2. If you do not receive an e-mail acknowledgement within
24 hours of submission, your application may not have been received.
In such cases, please resubmit the application, if necessary. If the
problem persists, please seek technical assistance through the
Inspira "Need Help?" link.
To
apply for this vacancy log on to
https://inspira.un.org/psc/UNCAREERS/EMPLOYEE/HRMS/c/UN_CUSTOMIZATIONS.UN_JOB_DETAIL.GBL?Page=UN_JOB_DETAIL&Action=A&JobOpeningId=33381&
Wednesday, 19 February 2014
Consumer Retail Intern vacancy
Consumer
Retail Intern vacancy
Intel Kenya Nairobi
About Intel Kenya
Creating and extending computing technology to connect and enrich the lives of every person on Earth--that's our vision, is it yours? We are changing the world at Intel. Through our technical innovation, our endless efforts in education, environmental sustainability, healthcare, and much, much more.
The range of computing products based on Intel® architecture goes beyond PCs and servers and extends to phones, tablets, consumer electronics devices, and more. We are the world's largest semiconductor chip maker, based on revenue. Platforms are designed and configured to work together to provide an optimized user computing solution--one that is seamless, connected and puts the user at the center.
Step inside our world and you’ll find one brilliant mind after another working together in a spirit of collaboration that is simply contagious. And through this shared dedication—this culture of innovation and exploration—we do more than deliver the latest technologies. We deliver the future. See for yourself. Look Inside
Job description
This is a fixed-term Internship position of up to 12 months in duration, candidates must be working towards a relevant Bachelor's or Master's degree.
The successful candidate's role will include:
Supporting and creating consumer sales and marketing programs for / with Technology Retailers / Telco and PC manufacturers.
Supporting the team in the coordination and management of consumer sales and marketing events.
Periodical adaptation of global assets, tools and activities to local market.
Managing distribution, maintenance of retail assets, POPs, tools to Retail / Telco purchase points and reporting.
Qualifications
You must be a student currently pursuing a university degree in your final year in Business Administration, Computer Science, Engineering (Electronic) or Marketing with a focus on Consumer.
Pursuing Masters in Marketing or pursuing MBA is a Plus.
Additional qualifications should include:
Excellent communication skills and fluent in English and Swahili.
Strong understanding of marketing, consumer, retail and ability to work and collaborate with global/local partnerships to building integrated sales and marketing campaigns.
Strong analytical skills.
Excellent Microsoft* Office* skills.
A team player. Demonstrated project management experience would be an added advantage.
Team player in a distributed/dispersed structure, initiative taking and self-motivated to work with little supervision.
Some broad IT background or technical familiarity with the current/emerging technologies.
Enthusiastic about learning
To apply for this vacancy log on to
https://intel.taleo.net/careersection/10000/jobdetail.ftl?job=726473&src=UNV-11802
Intel Kenya Nairobi
About Intel Kenya
Creating and extending computing technology to connect and enrich the lives of every person on Earth--that's our vision, is it yours? We are changing the world at Intel. Through our technical innovation, our endless efforts in education, environmental sustainability, healthcare, and much, much more.
The range of computing products based on Intel® architecture goes beyond PCs and servers and extends to phones, tablets, consumer electronics devices, and more. We are the world's largest semiconductor chip maker, based on revenue. Platforms are designed and configured to work together to provide an optimized user computing solution--one that is seamless, connected and puts the user at the center.
Step inside our world and you’ll find one brilliant mind after another working together in a spirit of collaboration that is simply contagious. And through this shared dedication—this culture of innovation and exploration—we do more than deliver the latest technologies. We deliver the future. See for yourself. Look Inside
Job description
This is a fixed-term Internship position of up to 12 months in duration, candidates must be working towards a relevant Bachelor's or Master's degree.
The successful candidate's role will include:
Supporting and creating consumer sales and marketing programs for / with Technology Retailers / Telco and PC manufacturers.
Supporting the team in the coordination and management of consumer sales and marketing events.
Periodical adaptation of global assets, tools and activities to local market.
Managing distribution, maintenance of retail assets, POPs, tools to Retail / Telco purchase points and reporting.
Qualifications
You must be a student currently pursuing a university degree in your final year in Business Administration, Computer Science, Engineering (Electronic) or Marketing with a focus on Consumer.
Pursuing Masters in Marketing or pursuing MBA is a Plus.
Additional qualifications should include:
Excellent communication skills and fluent in English and Swahili.
Strong understanding of marketing, consumer, retail and ability to work and collaborate with global/local partnerships to building integrated sales and marketing campaigns.
Strong analytical skills.
Excellent Microsoft* Office* skills.
A team player. Demonstrated project management experience would be an added advantage.
Team player in a distributed/dispersed structure, initiative taking and self-motivated to work with little supervision.
Some broad IT background or technical familiarity with the current/emerging technologies.
Enthusiastic about learning
To apply for this vacancy log on to
https://intel.taleo.net/careersection/10000/jobdetail.ftl?job=726473&src=UNV-11802
Monday, 17 February 2014
IBM Program Manager vacancy
IBM
Program Manager vacancy
IBM Program Manager - Marketing as a Service(MaaS)
Job description
1. The Job:
• Owns Marketing & Analytics Solutions/Applications delivery and takes responsibility for tracking and reporting on Executive levels.
• Primary focal point from AMS side for the delivery of Marketing “ IT Plan” as well as “NON IT plan” projects at Africa.
• Manages IBM resources and coordinate with client to deliver solutions related to Marketing, Analytics and Customer life cycle Management in the 3G/4G and MNP environment to support business and client.
• Ensures client needs are addressed by constructing partnerships between the Project Office, clients, vendors, fellow IBMers and subcontractors. Hence, manage the implementation of these partnerships to ensure positive customer feedback.
• Ensures client satisfaction through development, implementation, and delivery of application as specified in the Statement of Work.
• Supports Account Delivery Project Executive and Project Executive in identifying growth opportunities and contract profitability.
• Build and maintain client relationships both with Business and IT Heads.
Required
Preferred
Additional information
Must have a degree in Computer Science/IT with focus on management.
• Good interpersonal, verbal, written and presentation skills.
• Must be familiar with various marketing campaigns and requirements in telecom industry mainly focused towards 3G/4G.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
To apply log on to
https://jobs3.netmedia1.com/cp/faces/job_summary?job_id=GBS-0630885
IBM Program Manager - Marketing as a Service(MaaS)
Job description
1. The Job:
• Owns Marketing & Analytics Solutions/Applications delivery and takes responsibility for tracking and reporting on Executive levels.
• Primary focal point from AMS side for the delivery of Marketing “ IT Plan” as well as “NON IT plan” projects at Africa.
• Manages IBM resources and coordinate with client to deliver solutions related to Marketing, Analytics and Customer life cycle Management in the 3G/4G and MNP environment to support business and client.
• Ensures client needs are addressed by constructing partnerships between the Project Office, clients, vendors, fellow IBMers and subcontractors. Hence, manage the implementation of these partnerships to ensure positive customer feedback.
• Ensures client satisfaction through development, implementation, and delivery of application as specified in the Statement of Work.
• Supports Account Delivery Project Executive and Project Executive in identifying growth opportunities and contract profitability.
• Build and maintain client relationships both with Business and IT Heads.
Required
- Bachelor's
Degree
- At
least 9 years experience in Project management methodologies,
emerging technologies and technical solutions pertaining to client
needs.
- At
least 9 years experience in experience in successful full-cycle
project delivery on complex, medium to large scale projects.
- At
least 9 years experience in leadership and strong management
capability.
- At
least 9 years experience in client facing experience
- English:
Fluent
Preferred
- Information
Technology
- At
least 10 years experience in Project management methodologies,
emerging technologies and technical solutions pertaining to client
needs.
- At
least 10 years experience in experience in successful full-cycle
project delivery on complex, medium to large scale projects.
- At
least 10 years experience in leadership and strong management
capability.
- At
least 10 years experience in client facing experience
Additional information
Must have a degree in Computer Science/IT with focus on management.
• Good interpersonal, verbal, written and presentation skills.
• Must be familiar with various marketing campaigns and requirements in telecom industry mainly focused towards 3G/4G.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
To apply log on to
https://jobs3.netmedia1.com/cp/faces/job_summary?job_id=GBS-0630885
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