United Nations(UN)Intern-public information vacancy

Intern-public information vacancy

Job title: INTERN - PUBLIC INFORMATION, I
Department: United Nations Office at Nairobi
Deadline 22 February 2014

Org. Setting and Reporting
The United Nations Office at Nairobi (UNON) is the UN headquarters in Africa and the representative office of the Secretary-General. We support programme implementation of the United Nations Environment Programme (UNEP) and the UN Human SettlementsProgramme (UNHABITAT) globally, as well as other UN offices in Kenya, by providing Administrative, conference, Security and information services (www.unon.org).
The UNON Host Country Relations internship is for 3 months with an opportunity for extension, depending on the needs of the department.
The Internship is UNPAID and full-time.
Interns work five days per week (35 hours) under the supervision of a staff member in the department or office to which they are assigned.



Responsibilities
Daily responsibilities will depend on the individual's background; the intern's assigned office as well as the internship period.
Under the direct supervision of the Manager, Host Country Services Unit, the intern will:

• Using modern internet/ social medial tools available, develop a Public Relations strategy and communication protocol to be used for all client agencies subscribed to the UNON Host Country Services, by analyzing and interpreting client opinions, attitudes and issues that might impact, for good or ill, the operations and plans of the Host Country Services Unit;
• Assist in updating the Standard Operating Procedures of the Unit to include all the major changes in immigration, duty free and vat exemption procedures initiated by the Government of Kenya in the last year;
• Assist in reworking/redesigning the present staff members guide (on immigration, duty-free and vat) to make it user friendly and more helpful to new, existing, and separating/retiring staff members;
• Develop standard uniform templates for communicating important internal/external notices to agencies as and when required; research and conduct a programs of action and communication to achieve the informed client/staff member understanding necessary for the success of the Host Country Services Unit;
• Research and suggest new methods of establishing effective communications with the various departments of the Government of Kenya that the Host Country Services Unit interfaces with regularly



Competencies
Core Competencies:
Communication:
-Speaks and writes clearly and effectively
-Listens to others, correctly interprets messages from others and responds appropriately
-Asks questions to clarify, and exhibits interest in having two-way communication
-Tailors language, tone, style and format to match the audience
-Demonstrates openness in sharing information and keeping people informed

Teamwork:
-Works collaboratively with colleagues to achieve organizational goals
-Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others
-Places team agenda before personal agenda
-Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position
-Shares credit for team accomplishments and accepts joint responsibility for team shortcomings

Client Orientation:
-Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view
-Establishes and maintains productive partnerships with clients by gaining their trust and respect
-Identifies clients’ needs and matches them to appropriate solutions
-Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems
-Keeps clients informed of progress or setbacks in projects
-Meets timeline for delivery of products or services to client

Creativity:
-Actively seeks to improve programmes or services
-Offers new and different options to solve problems or meet client needs
-Promotes and persuades others to consider new ideas
-Takes calculated risks on new and unusual ideas; thinks "outside the box"
-Takes an interest in new ideas and new ways of doing things
-Is not bound by current thinking or traditional approaches
Education
Applicants must at the time of application meet one of the following requirements:
be enrolled in:
a. be enrolled in a graduate school programme (second university degree or equivalent, or higher);
b. Be enrolled in the final academic year of a first university degree program (minimum Bachelor's level or equivalent);
c. Have graduated with a university degree and, if selected, must commence the internship within a one-year period of graduation.

Be computer literate in standard software applications;
Have demonstrated keen interest in the work of the United Nations and have a personal commitment to the ideals of the Charter; and
Have a demonstrated ability to successfully interact with individuals of different cultural backgrounds and beliefs, which include willingness to try and understand and be tolerant of differing opinions and views.
Studies in Public Relations, Public Communication, International Relations required.

Special Notice
Your application for this internship must include;

1.A Completed application (Personal History Profile) through the UN careers Portal. Incomplete applications will not be reviewed. In your Personal History Profile (PHP), be sure to include all past work experiences, IT Skills, and three references.

2.An accompanying letter (cover note) that includes; Title of degree you are currently studying, Graduation date (when you will be graduating from the programme), List the IT skills and programmes that you are proficient in using, and Explain why you are the best candidate for the internship and what you hope to gain from the internship.

3. A letter from your university clearly indicating the status of your enrollment, what programme you are enrolled in and the anticipated date of graduation from the programme.

4. A scanned copy of your degree certificate.

Due to a high volume of applications received, ONLY successful candidates will be contacted.




To apply log on to https://inspira.un.org/psc/UNCAREERS/EMPLOYEE/HRMS/c/UN_CUSTOMIZATIONS.UN_JOB_DETAIL.GBL?Page=UN_JOB_DETAIL&Action=A&JobOpeningId=33191

AAR Insurance Western Region Sales Agents vacancies

AAR Insurance Western Region Sales Agents vacancies


Positions: Sales Agents
Where: AAR Insurance
Location: Kakamega, Tuskys Mega Mall Second Floor.
We are looking for energetic, aggressive, talented, creative and innovative team players excited about an opportunity to grow their sales careers in one of the leading insurance companies in the region.
Requirements

Key Requirements
Education:College Graduates are preferred and Professional training will also be considered.
Age: Mature, 24 years and above

• Excellent communication skills-Presentation skills
  
• Well groomed and presentable
  
• Must be ambitious and focused to succeed in sales career under minimum supervision
  
• Experience in Sales and Marketing will be an added advantage.
  

Remuneration: Generous commission based incentives
If you’re interested, please forward your CV and application letter to dmomanyi@aar.co.ke
or address it to


The Unit Manager- Nyanza Western Branch.
P.O Box 1654-50100
Kakamega.

Closing Date:18 /02/2014

IBM Service Delivery Manager vacancy

IBM Service Delivery Manager vacancy

Job description
The Service Manager provides the focal point for all aspects of the Service and participates and leads as required in service management processes such as serious incident management. The Service Manager is responsible for the achievement of contracted Service Levels and for the handling of exceptions, including taking pro-active actions in order to prevent future problems

Responsibilities
• Owning and building a strong working relationship with the client
• Implementing and managing overall contract governance to ensure effective contract delivery including optimizing financial performance
• Managing core Service delivery activities and priorities associated with the Services, acting as the Service Management contact point.
• Ensure execution and tracking of contract deliverables.
• Generate reports and present to the client team
• Managing problems in accordance with the problem management process defined with the customer.
• Owning responsibility for customer satisfaction as business focal point for all client issues, needing to be followed up with other areas of the business.
• Developing, implementing and managing contract change management processes
• Managing the IBM interface into the change and problem management systems, including site access and customer specific operational requirements.
• Developing and performing Service Level management in accordance with the contract.
• Negotiating new Service Level Agreements as appropriate for additional scope/changes to service
• Implementing and chairing regular Service Review Meetings with the customer.
Participating as required in service management processes such as serious incident management.
• Performing trend analysis on reported problems, document root causes and initiate appropriate resolution actions.
• Documenting problem fixes and making this information available as required.
• Identifying opportunities for service improvements based on data gathered, trend analysis and Customer feedback
. The customer locations are spread over multiple countries within the Africa region, so the ability to communicate effectively is critical.
• Understanding the Customer’s strategy in regard to the Service.
• Growing IBM contract revenue by identifying growth in existing services or additional new services that may be appropriate to the customer and ensuring that these are followed up
• Providing appropriate internal reporting on the contract performance, including progress on obtaining Payment Orders and payments



Required

• Bachelor's Degree
  
• At least 4 years experience in Relationship building and time management
  
• English: Fluent
  

Preferred

• Master's Degree in Engineering
  
• At least 6 years experience in Relationship building and time management
  

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status .


To apply log on to https://jobs3.netmedia1.com/cp/faces/job_summary?job_id=GTS-0637962