Associate Manager Consumer & Market Knowledge vacancy

Associate Manager Consumer & Market Knowledge vacancy



Consumer & Market Knowledge – Entry-level position, Kenya
Do you want to influence business strategy by representing the voice of the consumer? If so, then a role as an Associate Manager in the Consumer and Market Knowledge (CMK) organization may be for you!

At P&G our mantra is the "Consumer is Boss" and CMK has the unique responsibility to champion the voice of the consumer and be on the forefront of market trends, making CMK Managers critical leaders of their multi-functional business teams.

Our core work is the integration of Consumer and Market understanding to catalyze business growth across all of our brands. CMK managers shape the direction of our businesses by:

1) Turning deep consumer insights into business actions
2) Guiding strategy development and portfolio choices
3) Optimizing spending and driving revenue on existing and new businesses
4) Winning in store with our shoppers and retailers partners

As an Associate Manager, you will be an integral part of a multi-functional business team, working with Brand, Sales and Finance partners. Your role is like an internal research and business strategy consultant and includes identifying business issues and opportunities. You will also play a key role in designing a learning plan to generate the understanding needed to solve the problem or capitalize upon the opportunity. You could be asking and answering questions such as: Who is the target consumer for this product? How much are they willing to pay for it? Is the marketing mix optimized to reach the right people across the right touch points in a cost effective way? What would this new product mean to the business in terms of sales and profit? How would the competition respond? What does it take to win with shoppers in store?

Join CMK and help us anticipate what consumers want and find out what they need. You will be looking after a portfolio of brands such as Ariel, Gillette, Pampers, Always across key African markets giving you unique exposure to one of our fastest-growing businesses globally.
Qualifications
We are looking for:

- Top-achievers from various educational backgrounds – CMK is proud of the diversity of its people
- Champions for our consumers – individuals who …
o Have an inherent interest in people
o Have an intense curiosity to understand why people behave as they do
o Are able to drive those insights to action
- Leaders who are strong analytical thinkers and creative problem solvers, with excellent verbal and written communication skills
- Teammates who enjoy working with and influencing diverse business partners, can envision new ways to win and enroll others.
- People who enjoy working with a variety of data sources. A statistical qualification is not required, but comfort with data analysis is essential
- Strong integrity – at P&G we are governed by our purpose, values and principles. We look for people who always act with honesty, who stand up and speak out to tell the truth, who strive to do the right thing. A previous work experience is not required, but can be an advantage especially if in the fields of consumer research or consulting (2-5 years maximum).

Requisition Number: CMK00000954




To apply for this position log on to http://jobs-pg.com/ke/nairobi-area/market-research/jobid4668352-consumer-﹠-market-knowledge?ss=paid

Technical Support Manager vacancy

Technical Support Manager vacancy

Turnkey Africa Kenya LTD

About this company
Turnkey Africa Kenya Limited is a leading provider of Software solutions to the Insurance industry. We are experiencing rapid growth and are adding several new members to our global Customer Support organization.
Job description
Turnkey Africa is seeking an experienced technical support manager to grow its global Customer Support organization. As a TurnQuest support manager you'll enjoy the diverse challenges, clients, work environments and schedules that come with delivering TurnQuest support to our clients. Experience in supporting complex ERP Software is a key requirement for this role as is the ability to manage multiple stake-holders at a senior level within an enterprise.
Key Responsibilities:

• Manage the successful delivery of software support services to our clients and company support SLA's.
  
• Identify potential service level problems before they occur and implement or communicate solutions.
  
• Review workload and analyze staffing requirements, make recommendations regarding employment, promotions, salary adjustment, and termination. Perform employee counseling and evaluate work performance.
  
• Enforce departmental operating procedures, applicable security procedures and support/practice needs to insure that the quality of service provided meets customer expectations.
  
• Participate in the support, software quality assurance, software development and software implementation processes that improve efficiency and enhance productivity
  
• Responsible for meeting timelines and deliverables associated with the support organization.
  
• Reviews status reports prepared by support personnel and modify schedules and plans as required.
  
• Establish standards and procedures for support reporting and documentation.
  
• Stay abreast of emerging technologies and practices to ensure that the support team is working with the best practices/tools, architecture designs and processes.
  

Requirements
This position requires excellent organizational, writing, and communications skills, as well as the ability to acquire willing support from cross-functional organizations both within Turnkey Africa and their partners. This position will require travel as needed, to meet with business leaders and users and drive the successful implementation of projects.

• Keep track of multiple accounts. You're going to have a lot of customers, so you'll have to set goals and execute them
  
• Be a quick learner. The TurnQuest platform is a comprehensive software solution and we want you to start working with clients as soon as possible
  
• Prior Business Process and configuration experience with configurable software such as Peoplesoft, Siebel, or SAP web architected solutions
  
• Be a self-starter. Our office can be fast-paced and you'll be expected to keep up!
  
• Communicate incredibly clearly. You'll have to explain technical ideas to people. Some people quickly understand them, others don’t.
  
• Software training expertise and IT understanding is a huge plus
  
• Understand General/Life Insurance and its core concepts, problems, and solutions. Our customers are insurers; the more you can help them out, the better
  
• Minimum 2 years as a Customer Care Manager, Customer Support Manager, Customer Service Manager, Operations Manager, Call Center Manager, Technical Support
  
• Experience within software industry to the extent of understanding the software development lifecycle
  
• Ability to interface with Senior and Executive Leadership
  
• Customer service background preferred. We pride and distinguish ourselves in the support provided by our company
  
• B.A. /B.S. degree is preferred. A strong, relevant professional background is highly valued
  
• Keep track of multiple accounts. You're going to have a lot of customers, so you'll have to set goals and execute them.
  

Apply online via http://careers.n-soko.com/jobs/technical-support-manager-nairobi-nairobi-area-61938100-d

Procter & Gamble customer business development vacancy

Procter & Gamble customer business development/sales (cbd) vacancy
Customer Business Development is responsible for delivering success for P&G in the marketplace. We work with our retail and distributor partners to build their business with P&G brands. We believe that if they are successful, then P&G will be successful too.
As a Key Account Manager you will hold your first management position in Customer Business Development (CBD) in Procter & Gamble. You will be immediately given responsibility for leading P&G’s business with one of our key customers. This may be a major retail chain or a distributor.
All roles require you to take immediate ownership for this business. The ultimate measure of your success will be results in the market place – you will directly contribute towards the overall results of P&G in South Africa. You will interact and collaborate other people within and outside P&G.
To enable P&G’s brands to succeed in the market place you will need to identify how they can help build customers’ business, convince the customer that these proposals are right for their business and then bring them to life in the market. You will have access to all P&G’s resources to support you in making this happen.
YOUR TRAINING
P&G CBD believes that you will learn more and enjoy your work if you are given real business responsibility from your first day in the company. Your training and coaching will commence from your first day in the company to enable you to succeed in this job and to start your long term development. Your learning program in P&G will include a structured training program for your first weeks in the company, coaching to help you “on the job”. Coaching from your manager is complimented with milestone corporate and functional training programs. All training is part of P&G’s global programs – ensuring you have access to the best training that an international company can offer.
YOUR CAREER DEVELOPMENT
P&G hires with the intent to develop you and your capabilities to assume senior leadership positions in the future. It’s now up to you on how far you go! We operate a “promote from within” policy which means that your career development is critical for the long term success our business.
Career progression will also enable international training and job opportunities giving you further access to the best business learning from around the world.
Your starting location and long term career base will be Johannesburg, although there are a small number of positions based in Cape Town & Durban. Longer term depending on how your career develops there will international assignment and training opportunities.
Qualifications
Summary of Job Requirements:

• Minimum education of a Bachelors Degree with good academic results.
  
• Strong skills in leadership, and excellent in communication.
  
• Good command of the English & local language
  
• Travel to local customers at least 40% of time.
  
• Must have a valid driver's license
  

Requisition Number: CBD00014323




To apply for this position log on to http://jobs-pg.com/ke/nairobi-area/entry-level-sales/jobid4668355-customer-business-development_sales?ss=paid