Reporting to the Service Operations Manager / Country Manager / Branch Manager, the incumbent will be responsible for monitoring and achieving budgeted sales, gross margin & net profit for the location by implementing standard operating procedures & effective usage of human & other resources.
He/she will ensure customer satisfaction targets are achieved by implementing best business practices and implement & follow dealer standards set by manufacturers.
Key Responsibilities
- To
maximize the revenue potential from Service operations to meet the
Net Sales, Gross margin & net profit objectives.
- Provide
positive customer experience and achieve customer satisfaction
targets through efficient service process.
- To
monitor and coordinate the planned individual staff career
development plans are achieved through training and ensure high
motivation levels.
- To
implement the Principals Dealer standards on Systems and processes
for achieving compliance and adopting best business practice.
- Plan
and deliver optimal utilization of the manpower resources to meet or
exceed Service performance KPI benchmarks on productivity,
efficiency, and turnaround time, revenue per order through process
and people development.
- Effectively
monitor and follow up credit outstanding as well maintain cordial
relationship with Creditors to achieve nil overdue more than 60 days
and review credit limits in line with business.
- To
adhere to product concern handling and escalation process to achieve
timely resolution and customer satisfaction and ensure staff are
technically updated of the developments.
- Continually
monitor the effectiveness of the integrated sales and marketing
strategy and planned activities, providing and seeking feedback on
the quality of delivery from and suggesting / implementing
corrective action where appropriate.
- University
degree in Automotive/Mechanical Engineering from a recognized
Institution.
- At
least 8 -10 years’ experience in automotive dealership out of
which a minimum 5 years should be at Managerial Level in a Service
Department.
- A
Results oriented person with sound understanding of automotive
dealer/distributor business processes and ERP skills.
- Excellent
verbal and written communication skills, including the ability to
convey ideas and positions clearly.
- Excellent
interpersonal skills, with the ability to establish and develop
relationships.
- Analytical
skills and Leadership skills, decisiveness and business acumen.
- Highly
organized and able to prioritize workloads and meet tight deadlines.
Reporting to the Group After sales Manager, the incumbent will be responsible for assisting in the development of Brand, PR and Public Engagement initiatives in line with annual business strategy, to reinforce the corporate and brand image by effectively administering the annual communication plan.
To liaise with all stake holders so as to ensure that maximum value is derived for the brand resulting in improved brand awareness, brand preference and ultimate increase in customer numbers thereby realizing business revenue. Minimal latitude for independent judgment is allowed.
Key Responsibilities
- To
assist in the development, execution and implementation of annual
brand tactical plan while ensuring brand/portfolio alignment with
customer segments.
- Analyzes
and defines the market and provide accurate sales
projections/forecasts for existing products
- Champions
the Triple Bottom Line in brand development, strategy and tactical
initiatives
- Develops
and implements marketing plan with promotional budget
responsibility. Implements promotional tactics within budget
parameters
- Provide
Purchase based data analysis for the brand. Provide insight and
support to the enterprise to better understand market trends and
dynamics. Also, identify opportunities in markets where there are
unmet needs.
- Thorough
and continuous monitoring of the market with the franchise
Divisional heads to ensure all products are positioned to maximise
competitiveness whilst also providing TE with budgeted margins.
- At
the same time ensures all relevant cost factors are included within
the franchises cost build up and submitted for approval as per
company policy.
- Devise
and develop budgets for sales marketing, administrative functions
and personnel to effectively promote the various brand image and
market share in the region.
- Translate
brand strategies into brand plans, brand positioning and
go-to-market strategies.
- Lead
creative development and create motivating stimulus to get targeted
population to “take action”
- Measure
and report performance of all marketing campaigns, and assess
against goals (ROI and KPIs)
- Monitor
market trends, research consumer markets and competitors’
activities to identify opportunities and key issues
- Oversee
the development and implementation of an effective digital marketing
and advertising activities to ensure consistency with the various
franchise line strategy.
- Identify
challenges and emerging issues faced by the organization.
- Work
with senior management team and staff to recognize internal and
external communications opportunities and solutions, and define and
execute appropriate strategies to support them.
- Create
strategic linkages, alliances and integration within principle areas
of responsibility, in the community in the form of strategic
partnerships that leverage influence, investment or
impact CSR.
- Oversee
development of all print communications including marketing
materials and electronic communications, website and new media;
manage relationships with associated vendors.
- University
degree in PR or Marketing from a recognized Institution.
- A
post graduate Diploma in Marketing is desirable
- At
least 5 years’ experience in Marketing/Public Relations.
- Agency,
Media house experience is an added value.
- Broad
knowledge of the technical elements involved in communications,
public relations, issues management and advertising.
- Demonstrated
leadership skills and Strategic/Systems Thinking, Customer
Orientation, Decisiveness.
- Excellent
verbal and written communication skills, including the ability to
convey ideas and positions clearly.
- Excellent
interpersonal skills, with the ability to establish and develop
relationships.
Reporting to the Parts Supply Chain Manager, the incumbent will be responsible for the performance of the daily duties and responsibilities in the Central Parts Procurement department leading to enhanced sales, performance, growth and sustainability of the Parts Department through a stabilized Part Supply Chain process.
Key Responsibilities
- Ensure
effective management of materials across the region.
- Execute
the Parts Purchase Plan for the three countries.
- Monitor
Purchase Plan performance against actual for review and adjustment.
- Generate
orders from Easy Stock/Syncron for all brands across the three
countries.
- Order
transmission to principals for all brands.
- Branch
ordering and recall.
- Manage
Principal relationships and Accounts.
- Order
tracking and Lead time reporting at the various stages with the
respective Stake Holders (Principals,FINANCE,
Logistics)
- Conduct
Market Surveys (Price Comparisons) with a view of establishing the
Groups competitive position.
- University
Degree in Procurement/Logistics/Supply Chain from a recognized
Institution.
- A
post graduate Diploma in Supply chain is desirable
- At
least 5 years’ experience in supply chain management.
- Experience
in the automotive industry is an added value.
- Ability
to collaborate with fellow associates and stakeholders for results.
- Demonstrate
and advocate integrity and ethical behavior throughout the supply
chain.
- Sound
problem solving, analytical and decision making skills.
The Group Human Resource Manager
P.O.Box 30135-00100
Nairobi
Only shortlisted candidates will be contacted
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