Safaricom Reporting manager vacancy

Safaricom Reporting manager vacancy
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Senior Manager, Business Planning and Work Force, the job holder will be responsible for supporting all analytic efforts of the division’s demands for report development, quality assurance, and analysis as well as support business process improvement efforts including projects to enhance automation, quality, and efficiency.
Key Responsibilities:

• Ensure accuracy of all KPIs definition, tracking and  performance analysis against the set KPIs;
  
• Designing, implementing and reviewing of all divisional reporting requirements to capture all call centre performance metrics to support decision making;
  
• Support and train individuals generating/preparing the reports;
  
• Ensure 100% data accuracy and integrity across call center reporting & data analysis systems and Platforms;
  
• Link to IT & other source departments on system issues relating to reporting;
  
• Ensure there is a recovery plan on data relating to Call Centre;
  
• Design reports to accommodate new user requirements;
  
• Recommend changes and improvement on existing reports to support decision making;
  
• Provide guidance to Call Centre Management on Call Centre improvement areas based on analytics;
  
• CM data integration – Ensure all CM data sources and platforms are consolidated into a data warehouse to ease data mining and enhance data analytics;
  
• In -depth analytics of CM metrics against critical business measures to highlight to management on possible opportunities;
  
• CM metrics analysis against call centre global bench marks;
  
• Managing the Call center information system through defining data entry & extraction points;
  
• Defining system access matrixes as per security and IT Policies;
  
• Driving engagements with internal and external customers to analyze large quantities of data and developing reporting templates and models, as well as performing data validation and ad hoc queries;
  
• Driving statistical analysis, data mining, extensive visualization and graphing, and development of new methods of reporting;
  
• Defining and implementing reporting requirements to monitor Customer Care Budget requirements;
  
• Preparation of Division’s board pack;
  
• Defining inputs for Business Case Justification;
  
• Overseeing the performance of staff in the team to perform with clear objectives and career development plans which are regularly reviewed;
  

Role requirements;

• Honors Degree from a recognized university, preferably in Mathematics (operations research), business studies, finance, accounting, or Economics. An advanced degree highly preferable;
  
• 6 Years of experience in a similar role within a business environment responsible for resource optimization and  analysis;
  
• Experience in building reports and business intelligence tools e.g. business objects;
  
• Experience in preparing, monitoring and analyzing budgets and forecasts variances in a large company;
  
• Experience in a telecommunications company is preferred;
  
• Experience in statistical analysis, financial modeling and forecasting;
  
• Experience in programming (SQL) to interrogate datasets will be an added advantage;
  
• Good experience in MS office tools particularly advanced Excel with strong IT capability;
  
• Good planning skills with ability to meet strict deadlines;
  
• Ability to understand and work with multiple business data models and interpret data based on business operational functions;
  
• Highly innovative with a strong willingness to propose new and effective ways of running the business;
  
• Detail oriented and able to ensure the highest level of accuracy in financial analysis and feedback;
  
• Strong System savvy and willing to try new ideas and problem solving approaches.
  
• Strong analytical skills and with a strong capability to develop and analyze complex data sets and understand their significance to the division;
  

If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Friday 12th September 2014.

The Head of Talent and Resourcing,
Safaricom Limited
Nairobi via E-mail to hr@safaricom.co.ke

SAFARICOM MANAGER – TECHNOLOGY AUDITS AND AUDIT QUALITY

RE-ADVERTISED:
SAFARICOM SENIOR MANAGER – TECHNOLOGY AUDITS AND AUDIT QUALITY
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:-
Reporting to the Director - Internal Audit, the successful candidate will lead a team of technical audit specialists responsible for developing and delivering an effective internal audit plan, assessing the key risks associated with Technology and providing practical recommendations to militate against the risks as well as coordinate special input in all audits.
The key responsibilities will be to:-

• Provide Assurance on the IT Operations Network, covering end user systems and customer facing support systems.
  
• Conduct network security audits to assess the adequacy of network security infrastructure implementations.
  
• Drive the development, and use of data analytics throughout the audit life cycle, as well as manage data analytics auditors in the internal audit team.
  
• Rollout the continuous auditing and controls monitoring program in the company and raise awareness of the same within the business.
  
• Develop and implement a project assurance methodology.
  
• Co-ordinate the internal audit team and ensure a unified approach to providing assurance in all strategic company projects.
  
• Maintain a timely and effective internal quality assurance program that continuously validates conformance of internal audit practices to the internal audit standards.
  
• Execute the quality assurance process to ensure that all internal audit work is completed as per internal policies and procedures and identifying areas of non-compliance with standards and policies & procedures.
  
• Identify and document completed audit work for each quarter, selecting samples for quality assurance, both peer  and external reviews and preparing QAIP executive summary reports to incorporate all completed activities.
  
• Provide ongoing and periodic statistical reporting on quality assurance reviews to the internal audit department’s management team.
  
• Review of Revenue Assurance governance framework and Revenue Assurance processes.
  
• Assist the audit operations lead in staffing audits and determining the skills required for technical audits.
  

The ideal candidate should possess the following skills & competencies:

• Upper second class degree in a technical field e.g. BSc Computer Science/ Information Technology or Electrical and Communications/ Telecommunications engineering from a recognized university.
  
• Holder of Certified Information Systems Auditor (CISA) designation
  
• CCNA,CISSP,CISM,CEH qualifications would be an added advantage.
  
• Detailed knowledge of mobile and/or fixed line switched networks.
  
• 8 – 10 years IT audit experience within an internal audit function or a reputable external audit firm, four of which must be in management level.
  
• Additional experience gained from working in an assurance role within a telecommunications company will be an added advantage.
  
• Well versed in knowledge of frameworks e.g COSO Internal Control Framework.
  
• Strong interpersonal skills and ability to communicate with all levels of management.
  
• Excellent communication and reporting (oral and written) skills.
  
• Proven ability to lead audits and manage audit teams.
  

If you meet the requirements and are self-driven, proactive and up to the challenge, please send your resume and application letter quoting the job reference number to the address below. All applications must be delivered on or before Tuesday 16th September 2014.
NOTE: This position has been re-advertised; kindly do not reapply if you had already placed your application.
The Senior Manager - Talent & Resourcing
Safaricom Ltd Nairobi
Via E-mail to hr@Safaricom.co.ke

United Nations Auditor Vacancy

United Nations Auditor Vacancy

Org. Setting and Reporting

This position is located in the Internal Audit Division (IAD), Office of Internal Oversight Services (OIOS) in Nairobi, Kenya. Incumbents at this level work individually, as team members, or as team leaders. They are responsible for all phases (planning, field work, and reporting) of audits/reviews and for the development of staff working on those assignments. The auditor reports directly to the Chief of Service or Senior Auditor/Section Chief.

Responsibilities

Within delegated authority, the Auditor will be responsible for the following duties:
• Leads audits/special reviews with respect to large and complex operations. Identifies and allocates tasks, coordinates/monitors work, controls audit/assignment resources, consolidates results, etc. • Prepares risk-based audits/reviews. Plans/programmes in accordance with OIOS standards. • Supervises and coaches staff throughout the audit/review with the view to ensuring conformity with OIOS standards in all phases of the audit process. • Empowers and challenges more junior staff to actively participate in the management of the audit/review. • Documents, evaluates and test systems and controls to determine their adequacy and effectiveness, ensuring (i) compliance with policies and procedures, (ii) accomplishment of management's objectives, (iii) reliability and integrity of information, (iv) economical use of resources, and (v) safeguarding of assets. • Prepares working papers for review by Senior Auditor/Section Chief or the Chief of Service. • Develops and discusses findings, agrees on recommendations and timelines for corrective action with responsible officer of operations audited, and monitors the implementation status of agreed recommendations. • Drafts audit/assignment reports for Organization-wide consumption, including senior management and the General Assembly. • Prepares presentations, using available technology tools (e.g., PowerPoint). • Makes presentations of audit results to senior management of IAD and senior management of the operation audited. • Monitors the status of audit recommendations. • Appraises adequacy of follow-up action taken on audit findings and recommendations. • Maintains and updates audit programs. • Identifies training needs, develops training programs and materials, and conducts workshops with respect to auditing approaches and techniques. • Evaluates staff performance; performs management review of work performed by assistant auditors, prior to Senior Auditor/Section Chief's review. • Performs other related duties as determined by the Senior Auditor/Section Chief or Chief of Service.

Competencies

Professionalism:
•Demonstrates in-depth technical knowledge and hands-on experience in the field of auditing •Demonstrates professional competence and has knowledge of auditing standards and practices, risk assessment, and applicable financial rules and procedures •Identifies issues, formulates opinions and presents conclusions and recommendations •Has the ability to defend and explain difficult issues and positions to staff including senior officials •Establishes and maintains effective working relationships in a multi-cultural, multi-ethnic environment •Has knowledge of specialized IT audit applications, such as IDEA, ACL, and AutoAudit •Shows pride in work and in achievements •Is conscientious and efficient in meeting commitments, observing deadlines and achieving results •Is motivated by professional rather than personal concerns •Shows persistence when faced with difficult problems or challenges •Remains calm in stressful situations •Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work
Teamwork:
•Works collaboratively with colleagues to achieve organizational goals •Solicits input by genuinely valuing others' ideas and expertise; is willingto learn from others •Places team agenda before personal agenda •Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position •Shares credit for team accomplishments and accepts joint responsibility for team shortcomings
Communication:
•Speaks and writes clearly and effectively •Listens to others, correctly interprets messages from others and responds appropriately •Asks questions to clarify, and exhibits interest in having two-way communication •Tailors language, tone, style and format to match the audience •Demonstrates openness in sharing information and keeping people informed.

Education 

Advanced university degree (Master's degree or equivalent) in business administration, finance, accounting or related field. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. Certification as a Certified Public Accountant (CPA), Chartered Accountant (CA), Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA) or equivalent is desirable. 

Work Experience

A minimum of seven years of progressively responsible professional experience in audit, finance, accounting, administration, statistics, computer science or related area. Audit experience is required.

Languages

English and French are the working languages of the United Nations Secretariat. For this post,
fluency in English is required. Knowledge of another UN official language is an advantage.

Assessment Method

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

United Nations Considerations 

Job openings posted on the Careers Portal are taken off at midnight (New York time) on the deadline date.
Applications are automatically pre-screened according to the published evaluation criteria of the job opening on the basis of the information provided by applicants. Applications cannot be amended following submission and incomplete applications shall not be considered. The selected candidate will be subject to a reference checking process to verify the information provided in the application.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the At-a-Glance on "The Application Process" and the Instructional Manual for the Applicants, which can be accessed by clicking on “Manuals” on the upper right side of the browser on Inspira.
The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.
Candidates will be required to meet the requirements of Article 101, paragraph 3, of the Charter as well as the requirements of the position. The United Nations is committed to the highest standards of efficiency, competence and integrity for all its human resources, including but not limited to respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to whether they have committed, or are alleged to have committed criminal offences and/or violations of international human rights law and international humanitarian law.

APPLY