A Kenyan Job Market

A Kenyan Jobs Market

Thursday, 4 September 2014

Post Bank Customer Relations Officer/Cashier

Post Bank Customer Relations Officer/Cashier (PB 7)
Description:
Position Function
To coordinate customer relations activities and ensure provision of quality customer service so as to attain high levels of customer satisfaction/expectations and promote good corporate image of the Bank. Responsible for ensuring adherence to proper counter procedures and methods of safety, custody, accuracy and maintenance of cash and related assets at the counter
Knowledge Skills and Abilities
  • Attending to customer problems and issues by identifying, interpreting and suggesting appropriate remedial measures.
  • Implementing changes to improve customer service.
  • Coordinating and facilitating accounts opening.
  • Facilitating the flow of information between the Bank and its customers.
  • Ensuring brand visibility within the Branch.
  • Analysing and classifying customer complaints, compliments, suggestions and queries and submit regular and timely reports.
  • Perform cashiering duties
  • Custodian of cash and other accountable documents
  • Selling the Bank products
  • Disseminate information to customers on new products
Qualifications:
  • Minimum KCSE Level certificate of C+ grade or equivalent with C grade in both English and Mathematics.
  • Diploma in a business related field from a recognized institution/CPA Graduate.
  • Certificate in Customer Care/Public Relations/ Communication or equivalent.
  • Computer literacy and proficiency.
  • Excellent understanding and knowledge of operating systems, products and services.
  • 2 years working experience in Customer Service or related field
Deadline:2014-09-11

APPLY

The Standard Group Electrical Technician vacancy

The Standard Group Electrical Technician vacancy
The Group is looking for highly motivated, qualified, experienced and reputable team players, to fill the following
position: The Electrical Technician will assist in machine installation, commissioning to meet set
completion deadlines and carry out daily electrical jobs within print production.
KEY RESPONSIBILITIES
§ Book any work orders to be carried out for press performance improvement
§ Management of press spare parts stock movement and re-ordering level within the lead
time
§ Enhance control and maintenance of all working tools.
§ Ability to carry out plant corrective, preventive and scheduled maintenance.
§ Identification and analysis of maintenance deficiencies encountered
§ Advising and guiding plant users on health and safety operation procedures.
QUALIFICATIONS & EXPERIENCE
§ Diploma in Electrical / Electronic Engineering (degree will be an added advantage)
§ 2 years’ experience in a similar capacity
§ Ability to work odd hours
§ Ability to multi skill within the department
If you possess the above qualifications and have the drive to meet the challenges, visit our website
www.standardmedia.co.ke/recruitment to browse through the current openings/vacancies and

apply not later than 14th September 2014.

Sales Representatives (2 positions)

Sales Representatives (2 positions)
Our client in the FMCG industry is looking to hire two (2) Sales Representatives.
Reporting to the Area Sales Managers, the Sales Representatives will primarily be responsible for the following:
  • Implementing channel & accounts strategies, terms and conditions and other best practice in the identified accounts, ensuring the best advantage for each brand / category is achieved profitably;
  • Developing and maintaining a clear understanding of developments in the accounts and exploiting all the opportunities;
  • Taking ownership for maximizing business volume through successful implementation, execution and evaluation of key sales functions to enhance sustainable growth and profitability for the company.
Other duties for the position include:
  • Successful execution of the business plans;
  • Servicing (including selling, merchandising, accounts growth planning and implementation, relations building, promotion & activations);
  • Ensuring continuous improvement in distribution, merchandising, call coverage, efficient resource utilization from the distributors and other 3rd party agencies;
  • Visiting all trade levels (On-trade, stockiest and supermarkets) to ensure the brands are listed, visible and activated according to the plan;
  • Ensuring that the DSRs are fully aware and are able to implement the accounts strategy, terms and conditions and other best practice effectively;
  • Implementing Class of trade strategies for each brand to the best advantage for each brand in the account;
  • Scheduling weekly business review meetings with the Area Sales Manager to discuss sales targets, marketing ideas and problem areas, etc;
  • Providing weekly activity report;
  • Recording daily sales activity on daily dashboard with a weekly summary for the Area Manager;
  • Preparing ad hoc reports where requested by the Management regarding sales, displays, promotions etc;
  • Liaising with respective Area Manager regularly to identify monthly and quarterly promotional cycles and appraising their success;
  • Identifying key competitor activity and strategy such as new product launches, activations and promotions in the area for sharing with the sales manager;
  • Proposing ideas and opportunities that could be available to challenge the competitors’ activities with consideration to the financial implications and reputation of the Company; and
  • Identifying, developing and communicating risk management plans for your area.
The successful candidate should have the following qualifications:
  • A Bachelor’s degree – preferably in Business Administration or Marketing;
  • Must have a successful track record as a Sales Representative for at least one (1) year;
  • Sales experience from a busy FMCG company will be an added advantage;
  • Knowledge and experience in spirits business will be added advantage;
  • Must have a valid driving licence;
  • Must be willing to work in any part of the country with significant local travel;
  • Should be a passionate, self-confident individual that is professional and result driven;
  • Strong integrity and ability to work within a team;
  • Trendy, fashionable and well groomed;
  • Able to work independently within set parameters;
  • Good negotiation and customer relationship management skills;
  • Good interpersonal skills both with internal and external relationships;
  • Great oral and written communication skills; and
  • Good at planning and organizing to ensure priority task management.
If you believe you qualify for this position and would like to apply, please upload your CV to our website (www.dpckenya.com under Vacancies)

Only qualified candidates will be contacted