User Support Officer PB: 6.1 vacancy

User Support Officer PB: 6.1 vacancy
Description:
Position Function
Ensure proper user security and access roles and the high availability of mail services.
Knowledge Skills and Abilities

• Administration and maintenance of Microsoft Active Directory, DNS and DHCP in a Microsoft Windows Server environment.
  
• Administration and maintenance of the bank’s mail system.
  
• Managing user accounts and file-access and resource privileges.
  
• Managing and Administering Domain Policies and Security.
  
• Setting up and maintenance of FTP and Web servers.
  
• Installation, configuration, administration and management of the Corporate Antivirus System and ensuring the appropriate level of anti-virus protection.
  

Qualifications:
BSC degree in computer science or its equivalent from a recognised institution or examining body with three years’ experience or its equivalent.
OR

• Diploma in Computer Science or its equivalent from a recognised institution or examining body with five years’ experience.
  
• MCSE professional or equivalent.
  
• Knowledge in management of Microsoft Active directory, Exchange, windows server Operating System and MSQL.
  
• Proven ability to troubleshoot and at problem handling.
  
• Strong interpersonal and communication skills.
  
• Ability to work at odd hours.
  

Posted: 2014-08-28 Deadline: 2014-09-11
To apply click

http://www.postbank.co.ke/careers2/index.php/apply/apply_job/1326

Post Bank Network and POS Administrator - PB 6.1 vacancy

Post Bank Network and POS Administrator - PB 6.1 vacancy
Description:
Position Function
This position is responsible for ensuring reliable, secure and high availability of the Bank’s data network. The position is also responsible for management and maintenance of the Point of Sales terminals which are the Banks core service delivery platform.
Key Responsibilities:

• Ensure availability of the Bank’s online services through provision of reliable and secure redundant data communication systems.
  
• Resolve data network outages in a timely manner.
  
• Optimize bandwidth usage on the Bank’s data network.
  
• Liaise with data & telecommunications service providers on availability of services and their deployment.
  
• Document and regularly update the schematic diagram of the network infrastructure.
  
• Implement VOIP in the Bank’s online branches.
  
• Manage data network system updates.
  
• Administration and maintenance of the Point of Sales Terminal Management System.
  
• Installation, Configuration and Management of Point of Sales (POS) Terminals.
  
• Upgrade of Point of Sales (POS) terminals firmware.
  
• Support users on the Bank’s critical service delivery platforms - POS and 
  

Qualifications:
Knowledge, Skills and Abilities

• Bachelor degree from a recognised University in Computer Science or one of the closely related fields such as Information Systems or Telecommunications Engineering.
  
• Three Years’ experience in data Network Administration and Management.
  
• Certification in CCNA. Certification in CCNP and any other recognized certification will be an added advantage.
  
• Good communication and analytical skills. 
  

Posted: 2014-08-28 Deadline: 2014-09-11
To apply click
http://www.postbank.co.ke/careers2/index.php/apply/apply_job/1377

Post Bank Customer Relations Officer/Cashier (PB 7) vacancy

Post Bank Customer Relations Officer/Cashier (PB 7) vacancy
Description:
Position Function
To coordinate customer relations activities and ensure provision of quality customer service so as to attain high levels of customer satisfaction/expectations and promote good corporate image of the Bank. Responsible for ensuring adherence to proper counter procedures and methods of safety, custody, accuracy and maintenance of cash and related assets at the counter
Knowledge Skills and Abilities

• Attending to customer problems and issues by identifying, interpreting and suggesting appropriate remedial measures.
  
• Implementing changes to improve customer service.
  
• Coordinating and facilitating accounts opening.
  
• Facilitating the flow of information between the Bank and its customers.
  
• Ensuring brand visibility within the Branch.
  
• Analysing and classifying customer complaints, compliments, suggestions and queries and submit regular and timely reports.
  
• Perform cashiering duties
  
• Custodian of cash and other accountable documents
  
• Selling the Bank products
  
• Disseminate information to customers on new products
  

Qualifications:

• Minimum KCSE Level certificate of C+ grade or equivalent with C grade in both English and Mathematics.
  
• Diploma in a business related field from a recognized institution/CPA Graduate.
  
• Certificate in Customer Care/Public Relations/ Communication or equivalent.
  
• Computer literacy and proficiency.
  

• Excellent understanding and knowledge of operating systems, products and services.
  
• 2 years working experience in Customer Service or related field
  

Posted: 2014-08-28 Deadline: 2014-09-11
To apply

click http://www.postbank.co.ke/careers2/index.php/apply/apply_job/1371