Post Bank Network and POS Administrator - PB 6.1 vacancy

Post Bank Network and POS Administrator - PB 6.1 vacancy
Description:
Position Function
This position is responsible for ensuring reliable, secure and high availability of the Bank’s data network. The position is also responsible for management and maintenance of the Point of Sales terminals which are the Banks core service delivery platform.
Key Responsibilities:

• Ensure availability of the Bank’s online services through provision of reliable and secure redundant data communication systems.
  
• Resolve data network outages in a timely manner.
  
• Optimize bandwidth usage on the Bank’s data network.
  
• Liaise with data & telecommunications service providers on availability of services and their deployment.
  
• Document and regularly update the schematic diagram of the network infrastructure.
  
• Implement VOIP in the Bank’s online branches.
  
• Manage data network system updates.
  
• Administration and maintenance of the Point of Sales Terminal Management System.
  
• Installation, Configuration and Management of Point of Sales (POS) Terminals.
  
• Upgrade of Point of Sales (POS) terminals firmware.
  
• Support users on the Bank’s critical service delivery platforms - POS and 
  

Qualifications:
Knowledge, Skills and Abilities

• Bachelor degree from a recognised University in Computer Science or one of the closely related fields such as Information Systems or Telecommunications Engineering.
  
• Three Years’ experience in data Network Administration and Management.
  
• Certification in CCNA. Certification in CCNP and any other recognized certification will be an added advantage.
  
• Good communication and analytical skills. 
  

Posted: 2014-08-28 Deadline: 2014-09-11
To apply click
http://www.postbank.co.ke/careers2/index.php/apply/apply_job/1377

Post Bank Customer Relations Officer/Cashier (PB 7) vacancy

Post Bank Customer Relations Officer/Cashier (PB 7) vacancy
Description:
Position Function
To coordinate customer relations activities and ensure provision of quality customer service so as to attain high levels of customer satisfaction/expectations and promote good corporate image of the Bank. Responsible for ensuring adherence to proper counter procedures and methods of safety, custody, accuracy and maintenance of cash and related assets at the counter
Knowledge Skills and Abilities

• Attending to customer problems and issues by identifying, interpreting and suggesting appropriate remedial measures.
  
• Implementing changes to improve customer service.
  
• Coordinating and facilitating accounts opening.
  
• Facilitating the flow of information between the Bank and its customers.
  
• Ensuring brand visibility within the Branch.
  
• Analysing and classifying customer complaints, compliments, suggestions and queries and submit regular and timely reports.
  
• Perform cashiering duties
  
• Custodian of cash and other accountable documents
  
• Selling the Bank products
  
• Disseminate information to customers on new products
  

Qualifications:

• Minimum KCSE Level certificate of C+ grade or equivalent with C grade in both English and Mathematics.
  
• Diploma in a business related field from a recognized institution/CPA Graduate.
  
• Certificate in Customer Care/Public Relations/ Communication or equivalent.
  
• Computer literacy and proficiency.
  

• Excellent understanding and knowledge of operating systems, products and services.
  
• 2 years working experience in Customer Service or related field
  

Posted: 2014-08-28 Deadline: 2014-09-11
To apply

click http://www.postbank.co.ke/careers2/index.php/apply/apply_job/1371

Safaricom Senior manager – technology audits and quality vacancy

Safaricom Senior manager – technology audits and quality vacancy
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:-
Reporting to the Director - Internal Audit, the successful candidate will lead a team of technical specialists/experts responsible for developing and delivering an effective internal audit plan, assessing the key risks associated with Technology and providing practical recommendations to mitigate against such risks as well as coordinate special input in all audits.
The key responsibilities will be to:-

• Review of security settings around key network elements (CSDB/HLR/AUC, MSC, IN, and GGSN/SGSN);
• Review operational effectiveness of RA controls across revenue streams through reperformance of key RA activities;
• Provide Assurance on the IT Operations Network , covering end user systems and customer facing support systems;
• Conduct Network Security Audits to assess the adequacy of network security infrastructure implementations;
• Driving the development, and use of data analytics throughout the audit life cycle, as well as manage the network of data analytics auditors embedded in the internal audit teams. This will be done through increasing the number of auditors who are proficient in performing basic analytics;
• Rollout the continuous auditing and controls monitoring program in the company and raise awareness of the same within the business;
• Work with internal audit, risk management (compliance) and business process owners to identify key automated controls, developing a roadmap to ensure tests are developed to monitor key with a long term objective of reducing audit turnaround time and proactive monitoring of high risk areas in the company;
• Ensure all high risk issues identified and closed within expected timelines, thus minimizing the period exposure to the company;
• Work within projects as an independent internal assurance function to provide advice and guidance to project management teams and to report on a regular basis to the Project steering committee;
• Assist the Audit operations lead in staffing audits and determining the skills required for technical audits

The ideal candidate should possess the following skills & competencies:

• Upper second class degree in Business or Commerce Field e.g. B.Comm from a recognized University.
• Fully qualified accountant - CPA (K) or equivalent.
• Member of the Institute of Internal Auditors.
• IT knowledge - an understanding of the working of various accounting packages (including ERP’s)
• 8 years working experience in external audit from a reputable audit firm or 8 years business experience and extensive experience within an internal audit function  High level knowledge of MS Office applications.
• Well versed in knowledge of frameworks e.g COSO Internal Control Framework.
• Strong interpersonal skills and ability to communicate with all levels of management.
• Excellent reporting (oral and written) skills.
• Proven ability to lead audits and manage an audit team.

If you meet the requirements above, and are self-driven, proactive and up to the challenge, please send your resume and application letter quoting the job reference number to the address below. All applications must be delivered on or before Thursday 28th August 2014.
The Senior Manager - Talent & Resourcing
Safaricom Ltd Nairobi
Via E-mail to hr@Safaricom.co.ke