Safaricom Account relationship manager vacancy

Safaricom Account relationship manager vacancy
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Sector Manager, The Account Relationship Manager will manage an assigned group of accounts, with an objective of driving business revenues and opportunities across the customer base to exceed DB through acquisition and retention as well as assuring retention of baseline under their management.
Key Responsibilities:

• Identify growth prospects and specific opportunities in the Relationship;
  
• Device strategic plans for Relationship penetration and ensure implementation of tactical plans execution including pipelines;
  
• Proactive Relationship performance management and tracking;
  
• Grow payment solutions (M-PESA) in the TML; increase penetration through acquisition;
  
• Identify growth opportunities and up-selling and cross – selling potential within the assigned TML;
  
• Provide leadership for customers in understanding business objectives and recommend business solutions to achieve those goals;
  
• Develop and execute customer ring fencing strategies;
  
• Stimulate existing Fixed voice accounts;
  
• Stimulate M-PESA usage across all Relationship pillars;
  
• Develop strong relationships with customers at CXO to maintain baseline growth;
  
• Follow up on all existing contracts renewal, and ensure renewals are made in time;
  
• Develop responsive solutions in conjunction with Product Innovation team;
  
• Develop customer value propositions and presentations;
  
• Formulate and manage Relationship development plans and participate in all Relationship customer forums;
  
• Ensure all accounts are managed through well thought out Account Development Plans;
  
• Intimate engagement with Relationship fortune accounts (Platinum Customers);
  
• Provide and implement an effective coaching for Account Relationship Managers to drive and help them to implement new actions that improve their performance;
  
• Weekly reports on Accounts performance and submission of account plans and pipeline outlook;
  
• Enforce real-time use of Sales Info tool by Account Relationship Managers
  
• Drive Net Promoter Score by maintaining strong and deep relationships with accounts under direct management; following through on all issues to ensure closure and maintaining communication with the customer throughout the entire customer journey.
  

Role requirements;

• A Bachelor’s  degree in Business or any other related field;
  
• At least 3 years exposure in Service and/or Customer management for major corporate clients, commercially savvy with detailed understanding of the technologies the company is selling and issues that typically arise;
  
• Industry certifications would be an added advantage (ITIL Foundation, MCP/MCSE, CCNA etc.).
  

NB: This opportunity is aimed at creating a pool of qualified candidates who will be called upon whenever a vacancy arises.
If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Thursday 28th August 2014.

The Head of Talent and Resourcing,
Safaricom Limited
Nairobi via E-mail to hr@safaricom.co.ke

Vacancies at the IRC- Nurses and medical officer

Vacancies at the IRC- Nurses and medical officer
Careers at the IRC are as wide-ranging and far-reaching as our work. Encouraging staff development through promotion, transfer and rehire, the IRC nurtures long-term career paths and helps employees grow within the organization.

Medical Officer
Health Coordinator (Maternity Cover)
Head Nurse-Maternity
Head Nurse

Chief Executive Officer vacancy

Chief Executive Officer vacancy
Reference No:112/DI/FN
Job Details:
• This position exists in an international NGO which has an extensive support network countrywide.
• The selected candidate will plan, develop and implement corporate strategies aimed at enhancing its mandate and improving service delivery to its stakeholders. Duties will be to provide leadership and direction to a vibrant and highly participatory team and enhance policies, systems and procedures aimed at raising the efficiency and effectiveness of the NGO. In addition, he/she will handle budgeting, fundraising and revenue generating activities and manage communication and public relations channels.
• We invite applications from University graduates who preferably hold an MBA and who have over ten years experience in the management and coordination of programs, fundraising and public relations preferably gained in the NGO sector. High integrity, excellent leadership and organisational, communication, presentation and interpersonal skills are key qualifications for this post.
• An attractive salary and benefits package will be offered to the successful candidate.



Application Procedure:

Send your application and detailed CV to hawkins.associates@khigroup.com
Do NOT attach Certificates/Testimonials.
State how your experience matches the specification, quoting job Reference No.