Service Center Specialist vacancy

Service Center Specialist vacancy
Job Number: 1992988
Business: GE Healthcare
Business Segment: Healthcare Global Services
About Us
GE (NYSE: GE) works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. For more information, visit the company's website at www.ge.com
Role Summary/Purpose The Service Center Specialist takes calls from customer and field engineers and occasionally helps to order parts. He/She will log customer calls into our system daily, plan jobs with high optimization given available field engineers (FE) resources, will assign jobs to field engineers and notify customers proactively of their job plan.
Essential Responsibilities
Customer Calls:
• Take incoming Request for Service (RFS) and log the problem in the GE service ERP system
• Identifying our contractual commitments, accurate use of remote support.
• Accurate use of FE Diary.
• Accurate use of the Escalation Process.
• Pro-actively keep customers updated with the progress of open jobs thru written or verbal communication
• Field Engineer Calls
• Take incoming calls from FE's related to dispatching;
• Enter all comments and agree action plan.
• Offer suggestions on possible solutions.
Assigning FE
• Assign FE if they are listed in the System Preferred list
• When Preferred FE not available use the training records and maps to find a suitable resource.
• Escalate according to Regional FE planning rules.
Parts Ordering (occasional)
• Order parts using the current parts ordering System;
• Organize distribution if part in the region network;
• Escalate if part in another location.

Area Administration
• Fully understand and implement the CSO process as required.

Other
• Dispatching FEs to RFS
• Escalate issues as required.
• Willing to work Saturdays on a rotational basis in lieu of other working days
• Occasional customer visits to build and maintain customer relationship
Qualifications/Requirements
• Proven experience in customer service normally including at least 1 year of prior experience in customer service.
• Fluent in English Language
• Competent with Excel and Word
• Experience with managing multiple projects.
• Outstanding communication skills, both written and oral.
• Ability to work in a cross-functional cross-country team environment.
• Ability to manage self and tasks in an appropriate manner
• Excellent organizational and administrative skills
• Attention to detail.
• A calm and analytical approach to problem solving.
• Willingness to work as part of a team
Desired Characteristics
• Bachelor's degree in BioMedical Engineering highly desired
• Prior experience in customer service


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Driver/Messenger vacancy

Driver/Messenger vacancy
DUTIES AND RESPONSIBILITIES

• Provide transport services to authorized officials;
  
• Perform Adhoc Duties as determined by the Supervisor;
  
• Driving organization vehicles ;
  
• Carrying out messengerial duties;
  
• Ensuring that the motor vehicle is  well maintained and always in a serviced condition;
  

• Accurately maintains a variety of logs and files;
  
• Performing any other duties assigned by the supervisor.
  

QUALIFICATIONS

• KCSE level of education or equivalent
  
• Clean valid driving licenses
  
• 4 years satisfactory motor vehicle driving experience
  
• Basic vehicle maintenance skills;
  
• Good communication skills in both English and Kiswahili;
  
• Knowledge of Central Business District (CBD ).
  
• Must have a certificate of Good Conduct
  

PERSONAL QUALITIES

• Able to work under minimum supervision
  
• Has good interpersonal and communication skills including Coordination
  
• A good knowledge of social teachings of the Church, and Ethical principles
  

APPLICATIONS SHOULD BE ADDRESSED TO:-



GENERAL SECRETARY
KCCB –GENERAL SECRETARIAT
P.O BOX 13475-00800
NAIROBI.
hr@catholicchurch.or.ke
To reach him on or before 3rd September 2014

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

Assistant project officer vacancy

Assistant project officer vacancy
JUSTICE AND PEACE COMMISSION
2.PURPOSE OF THE POST
The position will support In the area of transformative Civic Education Programme ,  Peace Building and Conflict Transformation Programme
3.DUTIES

• Research issues of interest to governance and peace building;
  
• Draft correspondence to external organizations and contacts
  
• Provide the commission with  regular analysis of and advice on the situation on the ground, including reports and updates on conflict dynamics and peacebuilding opportunities,
  
• Provide written reports on the situation
  
• Provide advice to the commission in identifying relevant risks and opportunities for peacebuilding and conflict management;
  
• Maintain close contact and regular communication with relevant staff commission staff
  
• Engage national and international partners in order to build entry-points and partnerships for conflict prevention and peacebuilding initiatives;
  
• Organize, facilitate and conduct strategic dialogue activities with stakeholders;
  
• Assist relevant stakeholders, as appropriate, to identify risk/opportunities for peace, dialogue, conflict prevention and reconciliation, including the drafting of “issues papers” that could serve as the basis for further dialogue with regard to root causes of the current tensions and strategies for addressing them;
  
• Ensure gender mainstreaming in the above activities and that priority is given to the promotion of the participation of women, youth and traditionally underrepresented groups.
  
• Provide advice on the integration of peacebuilding and conflict prevention elements within the Commission strategies and other planning processes;
  
• Support the building of strategic alliances and partnerships for conflict prevention and peacebuilding-related strategies and initiatives;
  
• Update database of experts and trainers;
  
• Develop activity reports while accompanying experts/consultants/trainers to the field;
  
• Conduct special projects as needed.
  

4. QUALIFICATIONS

• The applicant must have a first degree in development studies, public policy, international affairs, political science, social sciences or a related field;
  
• Research experience preferred.
  
• A good knowledge of social teachings of the Church, and Ethical principles
  

• Strong written and verbal communication skills. Ability to communicate and interact at all levels of the organization.
  
• Proven problem solver with the ability to work in a diverse team environment.
  
• Flexible, professional with the ability to manage multiple responsibilities with changing priorities.
  

5. PERFOMANCE INDICATIORS
Extent of carrying out duties and responsibility in #3 above.
6. PERSONAL TRAITS
Must have a very clear idea of the Catholic Social Teachings.
APPLICATIONS SHOULD BE ADDRESSED TO:-


GENERAL SECRETARY
KENYA CONFERENCE OF CATHOLIC Bishops -CATHOLIC SECRETARIAT
P.O BOX 13475-00800
NAIROBI.
hr@catholicchurch.or.ke

APPLICATIONS MUST REACH US ON OR before 4^th September 2014