A Kenyan Job Market
A Kenyan Jobs Market
Orange
Telkom Kenya Shop
Manager vacancy
– Nyeri Region
Reporting
to:
Head
of Retail & Customer Experience
Role
Purpose:
Effectively
manage all available resources in order to maximize Shop
profitability and to maximize sales and exceed customers’
expectations whilst adhering to Orange Shop policies and procedures.
Key
Duties and Responsibilities
- ·
organize and coordinate shop team activity
- ·
maximize sales through effective sales floor management
- ·
deal with special clients;
- ·
ensure customer expectations are exceeded in terms of service
standards and product knowledge in order to grow the customer base;
- ·
ensure supply chain management;
- ·
ensure stock administration (stock transfer)
- ·
responsible for stock inventory;
- ·
cash management flow control;
- ·
create and execute internal processes and activities control;
- ·
ensure communication lines between team members;
- ·
observe and analyze market dynamics in order to optimize
local market opportunities;
- ·
administration and improve operational flow in Orange Shop;
- ·
ensure efficient use of all resources in order to increase
shop profitability;
- ·
represent the company in relation with local authorities and
offer requested information to control authorities with in the
mandatory limits
- ·
proactive attitude
to local administration in order to seek business and promotional
activities
Academic/
Professional Qualifications
- At
least 2 years management experience
- relevant
sales experience
Key
Competencies:
- ·
team-work
- ·
results oriented
- ·
initiative & pro-activity
- ·
influence & persuasion
- ·
communication skills
- ·
planning and organizing
- ·
negotiation skills
- ·
thinking in perspective
- ·
presentation skills
- ·
customer-oriented
attitude
- people
management
This
position is opened to Kenyan citizens only. If you fit the required
profile, please apply highlighting how your qualifications,
experience and career aspirations match the requirements for this
position.
Application
should be sent by latest 19th
August 2014,
please provide an updated Curriculum Vitae (CV) including details of
your current telephone contacts and names of three referees. Apply
through www.orange-tkl.co.ke
Only shortlisted candidates will be contacted.
Apply
Now
Quality
Assurance and Training Officer vacancy
Location:
Kigali, Rwanda
Brief
Description
- To
plan and facilitate company-wide customer centricity initiatives,
and conduct refresher training on a regular basis
- To
plan and conduct product and services training to dealers, connect
stores, direct sales and non-traditional sales channels.
- Conduct
training needs analysis to develop and deliver effective training
programs and improve existing ones based on the identified needs
Detailed
Description
- Participate
in the designing and development of training manuals, user guides,
multi-media visual aids and other educational material
- Participate
in the training budget planning process and ensure that training
programmers are kept within approved estimates
- To
monitor and evaluate quality of service delivered by call centre and
service agents
- Provide
feedback on identified gaps and recommended solutions to close gaps
- In
charge of customer management internal communication
Job
Requirements
- Bachelor’s
degree in management, Business administration or any other related
social sciences course.
- 2
years in customer management and Training
- Prior
( service) quality assurance or audit
- Standards
and procedures of customers’ activities existing in the company.
- MTN
Products and Services knowledge.
- Understand
call Center dynamics
- Skills
in customer relations management.
- Products
and services delivery
Training
& Coaching skills
- Commitment
to quality, customer service and high performance
- Integrity
- Communication
skills
- Interpersonal
skills
- Analytical
skills
- Patience
- Problem
solving
- Innovation
Additional
Details
All
interested candidates are requested to send their application letters
and updated curriculum vitae together with copies of their academic
credentials not later than 16th
August 2014.
Through
HRIS.
MTN
Rwandacell Ltd is an equal opportunity employer
Note:
Qualified applicants will be contacted within ten (10) days after the
submission deadline.
How
To Apply
https://e-business-hub.mtn.co.za/OA_HTML/OA.jsp?page=/oracle/apps/irc/candidateSelfService/webui/VisVacDispPG&akRegionApplicationId=821&transactionid=638505728&retainAM=Y&addBreadCrumb=S&p_svid=148807&p_spid=5306833&oapc=7&oas=8rHDh6HsmpVvqe8NhI9tDQ..
