Customer relations officer vacancy

Customer relations officer vacancy

Our client the Stima Investment Co-operative Society Ltd. is a well-established investment co-operative society in Kenya, they wish to recruit suitable persons to fill the following positions:
Customer Relations Officer
Job Ref: MN 6022
Overall Purpose: Reporting to the Marketing & Business Development Manager, he will in charge of Continuous promotion and maintenance of positive customer relations to meet customer needs and expectations.
Job Profile:

• Implementing customer relations strategies and policies to enhance customers’ loyalty and best customer care practices.
  
• Attending to Customer complaints, expediting correction and following up to ensure resolution.
  
• Facilitating customer education on the Society’s products through exhibitions and fairs and other promotional activities.
  
• Promoting new products to enhance customer service, collecting customer information and analysing customer needs.
  
• Maintaining customer records and directory of customer’s contact details.
  
• Handling customer accounts and providing guidance on enhancing customer relationships.
  

Person Profile:

• Bachelor Degree in Marketing with Post Graduate Diploma in Sales & Marketing.
  
• Member, Chartered Institute of Marketing with IT User Skills.
  
• 5 years relevant work experience.
  

Our client is an equal opportunity employer interested candidates meeting the above criteria should forward an application enclosing detailed Curriculum Vitae accompanied by copies of key certificates only and indicating the current remuneration to recruit@manpowerservicesgroup.com before 20th August 2014.

Marketing manager vacancy

Marketing manager vacancy
As a Marketing manager, you are a fully dedicated business leader, shaping the future of one of our many Google products. Whether you're on a consumer product (like Gmail, Search, Maps, Chrome, Android) or a business product (AdWords, AdSense, DoubleClick, Analytics), you take part in a complete marketing experience as you lead every facet of the product's journey. From determining positioning, naming, competitive analysis, feature prioritization and external communications, you help shape the voice of the product and help it grow a loyal consumer base. This means you work with a cross-functional team across sales, corporate communications, legal, webmasters, product development, engineering and more. In this role, you'll be involved with product marketing strategy from beginning to end.



Responsibilities

• Design and project-manage effective marketing campaigns to drive product awareness and usage, applying rigorous tracking and analysis.
  
• Develop positioning, marketing strategy and key messages.
  
• Work cross-functionally to ensure alignment with outbound marketing and PR campaigns, and work closely with media and creative agencies to drive creative development, and effective media planning and execution.
  
• Use primary and secondary research as well as internal data to develop deep understanding of the market and consumers' usage patterns.
  
• Develop and maintain reporting and best practices for various campaigns and initiatives.
  

Minimum qualifications

• 5 years of experience in a marketing or product marketing role with a consumer-facing focus.
  
• Experience in off/online advertising planning, tracking and reporting, and digital marketing.
  
• Ability to speak and write English fluently and idiomatically.
  

Preferred qualifications

• Experience in a marketing role in both Kenya and other markets regionally/internationally.
  
• Experience in both product and brand marketing, as well as in mobile marketing.
  
• A proven, successful track record of delivering material impact in line with company priorities and goals through well-executed marketing efforts.
  
• Strong organizational skills, an ability to comfortably interface with all levels of management, and able to communicate cross-functionally in a structured, clear and impactful manner.
  
• Skilled communicator with strong written and verbal communication skills, including both professional and casual style of communication.
  
• Ability to speak and write Swahili fluently and idiomatically.
  

Area
Know the user. Know the magic. Connect the two. At its core, marketing at Google starts with technology and ends with the user, bringing both together in unconventional ways. Our job is to demonstrate how Google's products solve the world's problems--from the everyday to the epic, from the mundane to the monumental. And we approach marketing in a way that only Google can--changing the game, redefining the medium, making the user the priority, and ultimately, letting the technology speak for itself.




To apply log on to https://www.google.com/about/careers

KCB Business development manager vacancy

KCB Business development manager vacancy

The Position
Reporting to the Head, Trade Finance & Financial Institutions, The Senior BDM will be responsible for creating value for the Bank through the development and marketing of KCB’s Trade Finance proposition and the management of associated risks within approved appetite.

Key Responsibilities
• Providing leadership to assigned team of Business Development and Compliance Managers.
• Marketing the Group’s Trade Finance products and services.
• Maximization of utilization of the trade finance facilities availed to Clients in assigned portfolio, in partnership with Corporate Relationship Managers and Retail SME/Business Bankers.
• Deal origination, structuring and placement of trade facilities
• Creation and development of business opportunities through market intelligence, participation in trade forums/conferences and other channels
• Trade finance product and process innovation
• Providing expert advice, as a Trade Finance Specialist, to our Clients, Relationship Teams and the Regional businesses on trade finance products and transactions.
• Providing and sustaining assurance that the risks associated with transactions under the Structured Trade Finance portfolio remain within approved appetite.
• Providing technical support to Shared Services (Trade Operations) Team.

The Person
For the above position, the successful applicants should have:
• A university degree from a recognized University preferably in a business related discipline. An MBA, CPA and/or ACCA qualification will be an added advantage.
• 4 years management level experience in Trade Finance Sales and Operations, 3 years of which must have involved Structured Trade Finance.
• Relationship Management Skills will be an added advantage.
• French or other foreign language skills will be a strong added advantage.
• Experience in development and marketing of Trade Finance products.
• Experience in managing relationships that have significant Trade Finance exposure.
• Understanding of Trade Finance Operations.
• Ability to work well with minimum supervision
• Ability to deliver excellent results under pressure
• Excellent interpersonal skills
• Persuasive oral and written communication skills
• Marketing and negotiation skills
• Commercial awareness
• Good leadership and planning skills
• Excellent Credit Skills

The above position is demanding for which the bank will provide a competitive package for the successful candidates. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level e-mail and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke
To be considered your application must be received by Aug. 22, 2014.
Only short listed candidates will be contacted.

JOB REF: CORP 17/2014