Technical Support Manager vacancy

Technical Support Manager vacancy

Turnkey Africa Kenya LTD

About this company
Turnkey Africa Kenya Limited is a leading provider of Software solutions to the Insurance industry. We are experiencing rapid growth and are adding several new members to our global Customer Support organization.
Job description
Turnkey Africa is seeking an experienced technical support manager to grow its global Customer Support organization. As a TurnQuest support manager you'll enjoy the diverse challenges, clients, work environments and schedules that come with delivering TurnQuest support to our clients. Experience in supporting complex ERP Software is a key requirement for this role as is the ability to manage multiple stake-holders at a senior level within an enterprise.
Key Responsibilities:

• Manage the successful delivery of software support services to our clients and company support SLA's.
  
• Identify potential service level problems before they occur and implement or communicate solutions.
  
• Review workload and analyze staffing requirements, make recommendations regarding employment, promotions, salary adjustment, and termination. Perform employee counseling and evaluate work performance.
  
• Enforce departmental operating procedures, applicable security procedures and support/practice needs to insure that the quality of service provided meets customer expectations.
  
• Participate in the support, software quality assurance, software development and software implementation processes that improve efficiency and enhance productivity
  
• Responsible for meeting timelines and deliverables associated with the support organization.
  
• Reviews status reports prepared by support personnel and modify schedules and plans as required.
  
• Establish standards and procedures for support reporting and documentation.
  
• Stay abreast of emerging technologies and practices to ensure that the support team is working with the best practices/tools, architecture designs and processes.
  

Requirements
This position requires excellent organizational, writing, and communications skills, as well as the ability to acquire willing support from cross-functional organizations both within Turnkey Africa and their partners. This position will require travel as needed, to meet with business leaders and users and drive the successful implementation of projects.

• Keep track of multiple accounts. You're going to have a lot of customers, so you'll have to set goals and execute them
  
• Be a quick learner. The TurnQuest platform is a comprehensive software solution and we want you to start working with clients as soon as possible
  
• Prior Business Process and configuration experience with configurable software such as Peoplesoft, Siebel, or SAP web architected solutions
  
• Be a self-starter. Our office can be fast-paced and you'll be expected to keep up!
  
• Communicate incredibly clearly. You'll have to explain technical ideas to people. Some people quickly understand them, others don’t.
  
• Software training expertise and IT understanding is a huge plus
  
• Understand General/Life Insurance and its core concepts, problems, and solutions. Our customers are insurers; the more you can help them out, the better
  
• Minimum 2 years as a Customer Care Manager, Customer Support Manager, Customer Service Manager, Operations Manager, Call Center Manager, Technical Support
  
• Experience within software industry to the extent of understanding the software development lifecycle
  
• Ability to interface with Senior and Executive Leadership
  
• Customer service background preferred. We pride and distinguish ourselves in the support provided by our company
  
• B.A. /B.S. degree is preferred. A strong, relevant professional background is highly valued
  
• Keep track of multiple accounts. You're going to have a lot of customers, so you'll have to set goals and execute them.
  

Apply online via http://careers.n-soko.com/jobs/technical-support-manager-nairobi-nairobi-area-61938100-d

Procter & Gamble customer business development vacancy

Procter & Gamble customer business development/sales (cbd) vacancy
Customer Business Development is responsible for delivering success for P&G in the marketplace. We work with our retail and distributor partners to build their business with P&G brands. We believe that if they are successful, then P&G will be successful too.
As a Key Account Manager you will hold your first management position in Customer Business Development (CBD) in Procter & Gamble. You will be immediately given responsibility for leading P&G’s business with one of our key customers. This may be a major retail chain or a distributor.
All roles require you to take immediate ownership for this business. The ultimate measure of your success will be results in the market place – you will directly contribute towards the overall results of P&G in South Africa. You will interact and collaborate other people within and outside P&G.
To enable P&G’s brands to succeed in the market place you will need to identify how they can help build customers’ business, convince the customer that these proposals are right for their business and then bring them to life in the market. You will have access to all P&G’s resources to support you in making this happen.
YOUR TRAINING
P&G CBD believes that you will learn more and enjoy your work if you are given real business responsibility from your first day in the company. Your training and coaching will commence from your first day in the company to enable you to succeed in this job and to start your long term development. Your learning program in P&G will include a structured training program for your first weeks in the company, coaching to help you “on the job”. Coaching from your manager is complimented with milestone corporate and functional training programs. All training is part of P&G’s global programs – ensuring you have access to the best training that an international company can offer.
YOUR CAREER DEVELOPMENT
P&G hires with the intent to develop you and your capabilities to assume senior leadership positions in the future. It’s now up to you on how far you go! We operate a “promote from within” policy which means that your career development is critical for the long term success our business.
Career progression will also enable international training and job opportunities giving you further access to the best business learning from around the world.
Your starting location and long term career base will be Johannesburg, although there are a small number of positions based in Cape Town & Durban. Longer term depending on how your career develops there will international assignment and training opportunities.
Qualifications
Summary of Job Requirements:

• Minimum education of a Bachelors Degree with good academic results.
  
• Strong skills in leadership, and excellent in communication.
  
• Good command of the English & local language
  
• Travel to local customers at least 40% of time.
  
• Must have a valid driver's license
  

Requisition Number: CBD00014323




To apply for this position log on to http://jobs-pg.com/ke/nairobi-area/entry-level-sales/jobid4668355-customer-business-development_sales?ss=paid

NGO Partnerships Manager vacancy

NGO Partnerships Manager vacancy

Job description
Position Overview
Living Goods is growing! Living Goods’ launched its Partnerships division in 2012 to dramatically scale its impact through partnerships and influence. Living Goods has since supported six organizations including several leading Global NGOs to adapt “Living Goods-like” business models in other developing countries.
The Partnerships Manager will be a core member of the Partnerships team, leading client engagements, and driving business development. We’re looking for someone with a blend of strong consulting and emerging markets experience who is eager to roll up their sleeves and build this new unit within Living Goods. This is a role that requires initiative and drive, rather than simply execution. You’ll be responsible co-designing and operationalizing smart business plans with partner organizations, seeking out and building relationships with partners and their investors who have the potential for huge scale and impact, and from time to time leading special operations and strategy-focused projects for LG Direct in Uganda and Kenya.
We’re a small organization striving for big impact, so we expect you to be proactive and energetic, with a ‘start-up’ attitude. From day one, you’ll demonstrate problem-solving prowess, and commitment to achieving huge impact for Living Goods and our partners.
This position is based out of our regional offices in Nairobi, Kenya or Kampala, Uganda. 30-50% travel is expected, with several weeks or more at a time on site with partners in other countries.
Desired Skills and Experience
Qualifications

• 4 + years with a top consulting firm or in a highly demanding professional environment, with a proven track record of exceeding expectations;
  
• Experience in Global Health, Community Health Workers, Franchising, Direct Selling, or Base of the Pyramid Distribution a plus;
  
• Entrepreneurial spirit and professional maturity; ability to work independently, think creatively, learn quickly and know when to seek support;
  
• Demonstrated success managing client-facing relationships and delivering exceptional impact for clients;
  
• Proven ability to communicate effectively and inspire confidence in a wide variety of audiences including senior executives, middle managers, and field staff, across global businesses, NGOs and governments;
  
• Excellent quantitative, analytical, problem solving and project management skills; Experience working with culturally diverse teams in developing countries, and preferably in Sub Saharan Africa;
  
• Enthusiasm for growing Living Goods impact around the world, including the 30-50% travel that is needed to make that happen;
  
• Language skills are a plus, particularly French and Portuguese.
  
• BA required; Masters degree in a relevant field (MBA, MPH, MPA, etc) preferred.
  

Compensation
A competitive salary and benefits package commensurate with experience including health insurance, vacation, and bonus opportunity.




To apply for this position log on to http://livinggoods.theresumator.com/apply/mHAVdq/Partnership-Manager.html?source=LINK