The IT Sales Administrator is responsible for preparation of most competitive Quotations, Report & Proposals in compliance with the client’s requirement /technical specifications, generating reports
related to sales activities and revenue data as well as prioritizing customer requests while the sales team is out of the office
Job Responsibilities
-Being the Sales Administrator, you are Directly Accountable for;
1. Client Management
Managing targeted accounts and presenting a broad portfolio of business products and services and show how you can enrich the customer experience and increase spend.
-Nurture and build supportive client relationships on client accounts.
-Consistently provide excellent customer service to clients.
-Develops position as confidante with senior managers within client organization, by providing regular two-way communication between the client and company, to provide strong company representation and set proper client expectations.
-Representing the client needs and goals within the organization to ensure quality.
-Managing targeted accounts and presenting a broad portfolio of business products and services and show how you can enrich the customer experience and increase spend.
-Owns the contract and contract renewals for new work for an existing client.
-Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
-Planning and writing proposals, and leading ongoing project presentations to clients.
2. Administration
-Reporting, providing regular input on all account activity, including status and call reports on a weekly basis.
-Share information regarding competitor intelligence,success stories, and customer feedback.
-Transfer client and lead details to Project Manager for implementation
-Provide accurate and comprehensive information regarding customer orders to the stores and procurement department.
-Refer unresolved customer grievances to designated departments for further investigation.
3. Preparation of detailed quotations
-Preparation of pricing,including costing resources, verification of resource requirements and timings for lump sum elements.
-Vetting costing, timings and margins with Finance Manager, Business Line Managers and Product Managers as necessary.
-Preparation of pricing clarifications and commercial qualifications.
-Ensuring contract terms and conditions are reviewed and qualifications incorporated in proposal.
-Follow-up on the sent quotations / proposal to the client till logical conclusion.
4. Post Order Correspondence with internal team members and clients
-Prepare relevant documentation for the awarded project.
-Handover of the relevant documentation & rationalized estimation sheets to the customer service team for further execution of the awarded project.
-Prepare and sent appreciation letter to the client for the awarded project.
-Submit quotations issued and Local Purchase orders received to the Finance Department
Qualifications
Academic Qualifications
-Must have Diploma/degree in Business Information Technology
-Must have a Minimum 2 years experience in Information technology Industry as a IT
-Sales Administrator.
-Certification in Project Management will be added advantage
-Must have IT Technical Pre-sales knowledge.
Skills Requirement
Sales skills
Team management skills.
Proposal Writing skills
Excellent planning and organizing skills
Scheduling and monitoring skills
Excellent communication skills
Problem analysis and problem-solving skills
All qualified candidates should send their applications including three referees, detailed CVs together with relevant academic/professional testimonials to info@ardenafrica.com .
Please indicate your expected salary.The candidates should indicate the position applied for in the subject line.Only qualified candidates will be considered
